Complex Claims Consulting Director - Financial Lines D&O/E&O

CNA Insurance; Chicago (IL); Hybrid; USD 97,000 - 189,000; Full time

Job summary

CNA Insurance in the United States is seeking a senior claims leader to manage complex Public D&O and Financial Institutions E&O claims with multi-year exposure. You will oversee coverage determinations, investigations, and develop resolution strategies in collaboration with internal teams and external counsel.

The role requires advanced negotiation skills, extensive experience in D&O/E&O insurance, and the ability to mentor junior staff while maintaining regulatory compliance.

Qualifications

• Bachelor's degree, Master's degree or equivalent experience.
• JD preferred.
• Typically a minimum ten years of relevant experience.
• Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
• Advanced negotiation experience.
• Professional designations are highly encouraged (e.g. CPCU).

Responsibilities

• Manage complex Public D&O and E&O claims with multi-year exposure.
• Ensure exceptional customer service and timely claims processing.
• Verify coverage and manage reserves.
• Lead investigations to determine compensability and damages.
• Develop and execute claim resolution strategies with internal and external partners.
• Mentor junior Claim Professionals.
• Present high-profile information to senior leadership and counsel.
• Maintain regulatory compliance and stay current on insurance laws and trends.

Skills

Insurance knowledge

Communication skills

Analytical thinking

Negotiation skills

Time management

Microsoft Office

Education

Bachelor's/Master's degree

JD preferred

CPCU designation encouraged

Tools

Microsoft Office

Job description

Job Description

Essential Duties & Responsibilities:

• Manages an inventory of the most complex Public D&O and Financial Institutions E&O claims, which are generally multi-year and have very significant loss exposure, by following company protocols to manage and oversee all aspects of the claim handling, including coverage determinations, investigations, communications with business partners, and resolution strategies which may include pursuit of risk transfer, extensive negotiations and complex litigation management.
• Ensures exceptional customer service by driving continuous improvements for all aspects of the claim/account, providing professional and timely claims services, and achieving quality and cycle time standards.
• Verifies coverage, sets and manages timely and adequate reserves by reviewing and interpreting policy language, estimating potential claim valuation, and following company's claim handling protocols.
• Leads all activities involved with a focused investigation to determine compensability, liability and covered damages by gathering pertinent information, documenting statements from customers/ claimants, and working with experts, or other parties, as necessary to verify the facts of the claim.
• Drives the resolution of claims by collaborating with internal and external business partners to develop, own and execute a claim resolution strategy, that includes management of timely and adequate reserves, collaborating with coverage experts, negotiating complex settlements, partnering with counsel to manage complex litigation and authorizing payments within scope of authority.
• Establishes and manages significant claim budgets by identifying, selecting and actively managing appropriate resources, delivering high quality services, and coordinating all efforts leading to timely resolution of the claim/accounts.
• Discovers and addresses subrogation/salvage opportunities or potential fraud occurrences by evaluating the facts of the claim and making appropriate referrals to appropriate Claim, Recovery or SIU resources for further investigation.
• Achieves quality standards by effectively managing each claim to ensure that all company protocols are followed, work is accurate and timely, all files are properly documented and claims are resolved and paid timely.
• Prepares and presents high profile, complex information to senior leadership, customers, counsel, and others by effectively identifying high profile matters, developing executive loss summaries, coordinating and communicating resolution strategies and sharing relevant current events and case law.
• Maintains subject matter expertise and ensures compliance with state/local regulatory requirements by following company guidelines, and staying current on insurance laws, regulations or trends for the specialized line of business, and may represent company in industry trade groups or other important events.
• Mentors, guides, develops and delivers training to less experienced Claim Professionals and may assist with special projects as needed.
• May perform additional duties as assigned.

Reporting Relationship

Typically Director or above.

Skills, Knowledge & Abilities

• Expert knowledge of specialty insurance industry, products, policy language, coverage, and claim practices.
• Excellent verbal and written communication skills with the ability to develop collaborative working relationships, articulate very complex claim facts, analysis and recommendations in a concise manner to senior management, as well as with external business partners and customers.
• Demonstrated analytical and investigative mindset with critical thinking skills and ability to make sound business decisions, and to effectively evaluate and resolve ambiguous, complex and challenging business problems.
• Extensive experience in leading complex negotiations, as well as developing and implementing resolution strategies.
• Strong work ethic, with demonstrated time management, organizational skills, and an ability to work independently in a fast-paced environment.
• Ability to drive results by taking a proactive long-term view of business goals and objectives.
• Extensive experience interpreting D&O and E&O insurance policies and coverage.
• Ability to partner with internal resources, oversee/manage outside counsel, and collaborate with other carriers.
• Ability to lead multiple and shifting priorities in a fast-paced and challenging environment.
• Knowledge of Microsoft Office Suite and ability to learn business-related software.
• Demonstrated ability to value diverse opinions and ideas.

Education & Experience

• Bachelor's degree, Master's degree or equivalent experience.
• JD preferred.
• Typically a minimum ten years of relevant experience.
• Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
• Advanced negotiation experience.
• Professional designations are highly encouraged (e.g. CPCU).

#LI-CP1 #LI-Hybrid

In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $97,000 to $189,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location.

CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.

CNA utilizes AI-enabled technology during the recruiting process. For more information, please visit our careers page.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [e-mail]

Company Culture

At CNA, we are focused on success, individually and collectively. We pride ourselves on promoting a culture that challenges and engages people. We strive to connect people, departments and business areas, to function as a team, and to serve our customers and communities with professionalism and respect. Our dedication to employee engagement, continuous learning and the open exchange of ideas is the cornerstone of our business. These ideals, combined with our focus on the customer, enable us to explore new market opportunities and build on our success. Our values, culture and financial strength are what differentiates us from other employers and make CNA the place you want to work.

At CNA, we are committed to advancing a culture of inclusion – one that attracts talent from all walks of life, fosters respect and collaboration, and enables all of our colleagues to do their best work.

At CNA, we have a long standing commitment to the diverse communities in which we live and work. We actively make a difference for the greater good through partnerships, sustainability, initiatives, and working together for a better tomorrow. Corporate Social Responsibility is not one person, or one department, it's the entire enterprise coming together to make the world a better place.