Complex Claims Consulting Director - Financial Lines D&O/E&O

01460 Continental Casualty Company; Chicago (IL); On-site; USD 97,000 - 189,000; Full time

Job summary

CNA is seeking a senior technical expert to lead resolution strategies for high-severity D&O and E&O claims involving public companies and financial institutions. You will engage insureds, counsel, and partners, operating with high authority to manage complex matters on a national scale.

As an individual contributor, you’ll work alongside senior leadership to drive outcomes, navigate regulatory landscapes, and mentor other claim professionals while upholding strict standards and timely

Qualifications

• Expert knowledge of specialty insurance industry, products, policy language, coverage, and claim practices.
• Excellent verbal and written communication skills with ability to develop collaborative relationships with senior management and partners.
• Demonstrated analytical and investigative mindset with critical thinking and decision-making abilities.
• Extensive experience in leading complex negotiations and implementing resolution strategies.
• Strong work ethic and ability to work independently in a fast-paced environment.

Responsibilities

• Manages an inventory of the most complex Public D&O and Financial Institutions E&O claims, multi-year with significant loss exposure.
• Ensures exceptional customer service and drives improvements in claim handling and accuracy.
• Verifies coverage, reserves, and develops valuation using policy language and protocols.
• Leads focused investigations to determine compensability, liability, and damages with internal and external partners.
• Delivers high-profile information to senior leadership and coordinates resolution strategies with counsel and other parties.

Skills

Insurance expertise

Communication

Analytical thinking

Negotiations

Leadership

Education

Bachelor's/Master's or equivalent

JD preferred

Ten years experience

Tools

Microsoft Office Suite

Job description

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. Drive Your Career Forward in a Fast-Paced, Impactful Environment As a recognized senior technical expert, you’ll lead resolution strategies, engage directly with insureds and counsel, and influence outcomes on a national scale. If you're energized by challenge, driven by results, and ready to elevate your career in a role that demands and rewards excellence, this is your next move! This individual contributor role offers a unique opportunity to work alongside senior leadership and operate within the highest levels of authority to manage the most complex, high-stakes Specialty claims. You’ll take ownership of high-severity D&O and E&O matters involving public companies and financial institutions and navigate intricate legal and regulatory landscapes with precision and confidence. You know where you want your career to go—and at CNA, we have the leadership, resources, and momentum to help you get there. We foster a dynamic culture where your expertise is valued, your voice is heard, and your contributions make a real difference. Here, you're not just part of a team—you’re part of a mission to deliver excellence in claims handling and client service.

Essential Duties & Responsibilities

• Manages an inventory of the most complex Public D&O and Financial Institutions E&O claims, which are generally multi-year and have very significant loss exposure, by following company protocols to manage and oversee all aspects of the claim handling, including coverage determinations, investigations, communications with business partners, and resolution strategies which may include pursuit of risk transfer, extensive negotiations and complex litigation management.
• Ensures exceptional customer service by driving continuous improvements for all aspects of the claim/account, providing professional and timely claims services, and achieving quality and cycle time standards.
• Verifies coverage, sets and manages timely and adequate reserves by reviewing and interpreting policy language, estimating potential claim valuation, and following company's claim handling protocols.
• Leads all activities involved with a focused investigation to determine compensability, liability and covered damages by gathering pertinent information, documenting statements from customers/ claimants, and working with experts, or other parties, as necessary to verify the facts of the claim.
• Drives the resolution of claims by collaborating with internal and external business partners to develop, own and execute a claim resolution strategy, that includes management of timely and adequate reserves, collaborating with coverage experts, negotiating complex settlements, partnering with counsel to manage complex litigation and authorizing payments within scope of authority.
• Establishes and manages significant claim budgets by identifying, selecting and actively managing appropriate resources, delivering high quality services, and coordinating all efforts leading to timely resolution of the claim/accounts.
• Discovers and addresses subrogation/salvage opportunities or potential fraud occurrences by evaluating the facts of the claim and making appropriate referrals to appropriate Claim, Recovery or SIU resources for further investigation.
• Achieves quality standards by effectively managing each claim to ensure that all company protocols are followed, work is accurate and timely, all files are properly documented and claims are resolved and paid timely.
• Prepares and presents high profile, complex information to senior leadership, customers, counsel, and others by effectively identifying high profile matters, developing executive loss summaries, coordinating and communicating resolution strategies and sharing relevant current events and case law.
• Maintains subject matter expertise and ensures compliance with state/local regulatory requirements by following company guidelines, and staying current on insurance laws, regulations or trends for the specialized line of business, and may represent company in industry trade groups or other important events.
• Mentors, guides, develops and delivers training to less experienced Claim Professionals and may assist with special projects as needed.
• May perform additional duties as assigned.

Reporting Relationship

Reporting Relationship Typical Director or above

Skills, Knowledge & Abilities

• Expert knowledge of specialty insurance industry, products, policy language, coverage, and claim practices.
• Excellent verbal and written communication skills with the ability to develop collaborative working relationships, articulate very complex claim facts, analysis and recommendations in a concise manner to senior management, as well as with external business partners and customers.
• Demonstrated analytical and investigative mindset with critical thinking skills and ability to make sound business decisions, and to effectively evaluate and resolve ambiguous, complex and challenging business problems.
• Extensive experience in leading complex negotiations, as well as developing and implementing resolution strategies.
• Strong work ethic, with demonstrated time management, organizational skills, and an ability to work independently in a fast-paced environment.
• Ability to drive results by taking a proactive long-term view of business goals and objectives.
• Extensive experience interpreting D&O and E&O insurance policies and coverage.
• Ability to partner with internal resources, oversee/manage outside counsel, and collaborate with other carriers.
• Ability to lead multiple and shifting priorities in a fast-paced and challenging environment.
• Knowledge of Microsoft Office Suite and ability to learn business-related software.
• Demonstrated ability to value diverse opinions and ideas.

Education & Experience

• Bachelor's degree, Master's degree or equivalent experience.
• JD preferred.
• Typically a minimum ten years of relevant experience.
• Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
• Advanced negotiation experience.
• Professional designations are highly encouraged (e.g. CPCU) #LI-CP1 #LI-Hybrid

In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $97,000 to $189,000 annually.

Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location.

CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.

CNA utilizes AI-enabled technology during the recruiting process. For more information, please visit our careers page.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [e-mail]

At CNA, we are focused on success, individually and collectively. We pride ourselves on promoting a culture that challenges and engages people.

We strive to connect people, departments and business areas, to function as a team, and to serve our customers and communities with professionalism and respect.

Our dedication to employee engagement, continuous learning and the open exchange of ideas is the cornerstone of our business.

These ideals, combined with our focus on the customer, enable us to explore new market opportunities and build on our success.

Our values, culture and financial strength are what differentiates us from other employers and make CNA the place you want to work.

At CNA, we are committed to advancing a culture of inclusion – one that attracts talent from all walks of life, fosters respect and collaboration, and enables all of our colleagues to do their best work.

At CNA, we have a long standing commitment to the diverse communities in which we live and work.

We actively make a difference for the greater good through partnerships, sustainability, initiatives, and working together for a better tomorrow.

Corporate Social Responsibility is not one person, or one department, it's the entire enterprise coming together to make the world a better place.