Complex Case Service Coordinator

HSAO; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 46,000 - 56,000; Full time

Job summary

HSAO seeks a Complex Case Service Coordinator to assess, coordinate, and link youth with needed services in Pittsburgh. The role involves administering CANS, coordinating with families, providers, and educational systems, and maintaining thorough documentation within DHS systems.

The position requires a Master’s degree in social work, education, psychology, or RN, or a BA/BS with CASSP experience, plus Act 33/34 and FBI clearances. Full-time, 40 hours weekly.

Qualifications

• Master’s degree in social work, education, or psychology, or RN degree; or BA/BS in social work, education, or psychology with CASSP experience.
• Possess Act 33, Act 34 and FBI clearances.
• Valid PA driver’s license and access to a personal vehicle; current auto insurance.
• Strong oral and written communication, leadership, and ability to work independently.

Responsibilities

• Assess and coordinate services for identified clients.
• Administer the CANS assessment to support service planning.
• Coordinate with families, providers, and other agencies to facilitate services.
• Maintain case notes and document in the DHS system.
• Maintain caseload of 25–30 youth.
• Attend planning meetings and ensure HIPAA compliance.

Skills

Teamwork

Attention to detail

Organizational skills

Communication

Independence

Adaptability

Microsoft Office

Interagency collaboration

Education

Master’s degree in social work

Master’s degree in education

Master’s degree in psychology

RN degree

BA/BS in social work/education/psychology with CASSP experience

Tools

KIDS system

DHS documentation system

Microsoft Office (Word, Excel, PowerPoint)

Job description

Complex Case Service Coordinator
Location: Pittsburgh, PA
Job Type: Full-Time (40.00 hours per week)
Salary: $24.52 per hour ($51,000)
Department: Human Services Administration Organization (HSAO)

The DHS Complex Case Service Coordinator will provide assessment, outreach, linkage, and assist with the acquisition and coordination of resources and services for the identified clients on their caseload. This individual will be responsible for administering the Child and Adolescent Needs and Strengths Assessment (CANS) to assist in the service planning for the youth and/or their parent/guardian. Additionally, the Complex Case Service Coordinator will provide ongoing support for youth placed in specialized group homes, which currently include Devereux Mapleton, Pathways and Horizon, Keystone, Pathways Enhanced (Oil City) and Family Links shelter (for youth who do not have current SC assignments). These programs are subject to change based on additions or deletions to the DHS contracted provider list. The CANS assessment is a multi-purpose tool developed to support care planning and level of care decision making to facilitate quality improvement initiatives and to allow for the monitoring of outcomes. The assessor will facilitate communication across child-serving agencies and better identify the needs and strengths of youth and their families for the purpose of supporting and maintaining the youth’s path towards recovery. Work is performed with considerable degree of initiative and independent judgment in accordance with established regulations, policies, and procedures. The position reports directly to the supervisor who provides general guidance regarding program issues.

Duties & Responsibilities:

• Maintain CANS credentialing on a yearly basis


• Meet all timelines identified by the Department of Human Services screening process


• Maintain a caseload of 25-30 youth


• Completes case notes and documentation within the DHS documentation system


• Completes the CANS assessment in the Key Information Demographic System (KIDS)


• Implement the CANS screening tool for referred eligible youth placed in care


• Attend and participate in County Integrated Children’s Planning meetings


• Complies with and adheres to HIPAA confidentiality policy


• Coordinates with families, providers, Office of Children Youth and Families, juvenile probation, educational system and any other community resources as necessary to facilitate appropriate services and resources


• Attends and participates in personal development and remains competent and knowledgeable of current trends, initiatives, resources and services available for clients and families

Skills & Knowledge:

• Ability to work in a team-oriented atmosphere


• Ability to be attentive to detail


• Demonstrates organizational skills


• Ability to adapt and adhere to timelines


• Ability to be a self-starter and creative in identifying solutions to problems; knowing when to inform supervisor when obstacles arise.


• Knowledge of Microsoft Office products including Word, Excel, and PowerPoint


• Ability to adapt to and learn new software products


• Ability to work with people from a variety of diverse agencies, backgrounds, resources, and communities

Essential Requirements:

• Possess Act 33, Act 34 and FBI clearances


• Have a valid Pennsylvania motor vehicle license and access to a personal vehicle.


• Have current auto insurance that meets minimum collision coverage


• Knowledge of guidelines and regulations of all levels of service coordination


• Strong oral and written communication skills


• Excellent leadership qualities


• Ability to work independently


• Full-time position requiring 40 hours per week

Education & Experience:

Master’s degree in social work, Education, or Psychology, or RN Degree, or a Bachelor Degree in Social Work, Education, or Psychology with two years experience in the CASSP system.