Service Coordinator

Mon Yough Community Services; McKeesport (Allegheny County); On-site; USD 40,000 - 55,000; Full time

Job summary

Mon Yough Community Services is hiring a Case Manager in McKeesport, PA to work with individuals facing mental health challenges. The role includes advocating for clients, coordinating services, and ensuring they receive the care they need to improve their lives.

Qualified candidates should have a Bachelor's Degree in social work or related fields and relevant experience. A valid driver's license and clearances are needed.

Qualifications

• 3 years of Service Coordination/Case-management experience or 5 years in mental health.
• Valid Pennsylvania Driver’s License and clearances.
• Reliable vehicle for transportation.

Responsibilities

• Be the go-to resource for clients and families.
• Assure effective safety net resources.
• Facilitate service planning meetings.
• Advocate for consumer and family choices.
• Participate in on-call rotation for crisis support.

Skills

Assessment skills

Advocacy

Crisis management

Effective communication

Education

Bachelor's Degree in social work, psychology, criminal justice, or education

Job description

Since 1969, MYCS has helped individuals and families in the Mon Valley area Get Better based on the specific and unique circumstances of each person we serve. Our mission is to foster hope, renewal, healing and wellness for those who face the challenges of mental health, substance use and intellectual disabilities. The goal of helping individuals Get Better means getting better service, better advice, better treatment and a better experience overall. The people of MYCS strive for excellence in their quest for knowledge, compassion and support for the recovery of every individual.

Job Description

Responsibilities

1. Be the “go-to” resource for the person served and their family
2. Assure that effective “safety net” resources are in place
3. Clearly communicate what they can expect from the system and what the system will expect from them
4. Assure there is periodic assessment and cross system planning to meet the needs while utilizing strengths
5. Prepare for, convene and facilitate service planning meetings and provide follow up after meetings
6. Assure there is cross system coordination of services and that services are being provided
7. Develop relationships that endure with persistent outreach even when there is reluctance to receive services
8. Assist the person served in developing and using natural supports
9. Be a persistent advocate for those served and give feedback on system problems. Advocacy includes providing information, removing barriers, creating options and resolving problems
10. Provide a consistent positive outlook which encourages recovery and full inclusion in the community
11. Attend Agency, County and State training as appropriate and/or required
12. Provide comprehensive assessment of consumer strengths and needs in all life domains
13. Complete and implement strengths–based service plans that are based on Recovery Principles and identify strategies for service coordination involvement in the recovery process
14. Actively participate as part of the treatment team and assume a leadership role in assuring coordination and continuity of care
15. Provide crisis support including assessment for diversion from the most restrictive levels of care
16. Advocate for consumer and/or family choice of services and active participation in his/her recovery process through education and training
17. Utilize Recovery Principles in efforts to promote consumer self-management of illness
18. Provide advocacy for consumers involved in 302 and other involuntary proceedings such as guardianship and custody proceedings
19. Maintain minimum required face-to-face contacts with consumers as per Pennsylvania Bulletin. Adjust frequency of contact as clinically appropriate
20. Complete and document assessments, service plans, progress notes and other required documentation in timely manner
21. Participate in 24 hour on-call rotation. Provide phone and face-to-face contacts after business hours. Is on site for all in-patient MH commitments. Ensures that all alternatives to hospitalization have been considered. Coordinates intervention when hospitalization is required

Accountabilities

1. Complete the responsibilities of the position accurately and efficiently
2. Ability to describe program and communicate purpose of services to consumer/family in clear manner and clarify case manager and consumer expectation of services
3. Conviction about the capacity of people to grow and change
4. Establish a respectful relationship with persons served to help them gain skills and confidence
5. Effective use of assessment skill to determine client needs and appropriate interventions
6. Ability to articulate clear measurable service plan goals that are identified by consumer/family and are reviewed and revised as consumer circumstances dictate
7. Accurately complete all required documentation for service coordination services within the designated time frames
8. Knowledge of all program policies/procedures
9. Meet productivity standards
10. Maintain professional boundaries and ethics
11. Maintain appropriate dress and grooming for the position as determined by the supervisor
12. Interact effectively with clients, families, clients’ treatment team, other staff and external contacts
13. Analyze complicated issues and solve problems while involving supervisor appropriately
14. Navigate, negotiate and advocate within multiple service systems on behalf of consumers while maintaining professionalism and amicable professional relationships
15. Knowledgeable about crisis prevention and management strategies
16. Comprehensive knowledge of mental illness and addictive disorder and best practice treatment modalities including psychopharmacology
17. Ability to coordinate and communicate with client’s treatment team to effectively orchestrate continuity of care
18. Ability to integrate CASSP, CSP, and Recovery Principles into all aspects of service delivery
19. Knowledge of theory based clinical skills that are effectively applied to supporting consumers’ recovery process (e.g. Motivational Interviewing, Cognitive Behavioral Therapy)

Required Minimum Qualifications

• Bachelors’ Degree in social work, psychology, criminal justice, or education for Child/Adolescent Service Coordination
• Three years of Service Coordination/Case-management related experience or five years mental health related experience
• Complete the CANS/ANSA Certification within 6 weeks of employment
• Valid Pennsylvania Driver’s License, Act 33 and 34 Clearances
• Must have reliable vehicle to utilize for transportation when agency vehicles are unavailable
• Additionally, Child/Adolescent Service Coordination requires current FBI clearances (less than 1 year old)