Complex Care Coord - Part-Time Days, MACC Fund Center

CHS Children's Hospital and Health System, Inc.; United States; Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Children's Wisconsin is seeking a patient scheduling specialist to manage appointments across the MACC Fund Center Clinic/Day Hospital, answering incoming calls and prioritizing patient needs. You will transcribe orders in Epic, coordinate with nursing and physician staff, and help maintain a safe, organized clinic environment.

The ideal candidate has a high school diploma or GED, 1+ year scheduling experience, and familiarity with pediatric workflows.

Formación

• High School graduate or GED required.
• 1+ years scheduling experience preferred.
• Experience in pediatric healthcare environment preferred.
• Registered with the State of Wisconsin Registry for Nursing Assistants/Home Health Aides or CMA within 18 months of hire.
• BLS certification required

Responsabilidades

• Confirms and transcribes physician orders in Epic.
• Schedules MACC Fund Center Special procedures in OR, Interventional Radiology and Day Hospital.
• Manages assigned work queues to ensure accuracy and completion of patient appointments.
• Greets patients and families according to service standards.
• Maintains clinic flow and communicates with physicians and staff to optimize operations.
• Monitors daily appointment metrics and reschedules as needed.
• Prepares exam rooms and assists with patient vitals in Epic.
• May assist with phlebotomy and basic procedures.
• Collects and labels specimens for delivery to correct department.

Conocimientos

Scheduling

Interpersonal skills

Attention to detail

Educación

High School diploma or GED

Herramientas

Epic

Descripción del empleo

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country.

Schedule: This position will resource between our oncology clinic, day hospital and infusion clinics. The hours are 0830-1700 & the cyclic would be: Week 1 – Monday, Tuesday, Wednesday Week 2 – Thursday, Friday.

Job Summary

Schedules appointments for incoming phone calls, and via appropriate assigned MACC Fund Center work queues, following set MACC Fund Center Scheduling protocols, to determine level of need for all patients coming through our MACC Fund Center Clinic/Day Hospital. Also provides Secretarial coverage for the MACC Fund Center Oncology Clinic Front desk as needed. Responsible for maintaining smooth and efficient flow of patients in clinic, performing functions delegated by nursing and physician staff and maintaining and promoting a safe, clean and organized environment for all patients.

Essential Functions

• Confirms and transcribes physician orders in Epic paying close attention to details.
• Schedules in partnership with the Surgical Services team all MACC Fund Center Special procedures in the Operating Room, Interventional Radiology and MACC Fund Center Day Hospital.
• Manages assigned work queues to ensure accuracy and completion of patient appointments in out MACC Fund Center Clinic & Day Hospital per MACC Fund Center guidelines.
• Greets patients and families in accordance to the Front Desk Service Standards.
• Maintains clinic flow, monitoring patient location and wait time. Communicates with physicians and staff to maintain optimal clinic operations.
• Monitors daily DAR (Daily Appointment Report) which includes, but is not limited to management of daily appointments, no-shows, cancelled appointments and schedules re-call appointments.
• Prepares exam rooms and directs patients/families to exam rooms and obtains and documents patient height, weight and vital signs into Epic.
• May perform phlebotomy and capillary puncture procedures.
• Collects and labels specimens and ensures delivery to the appropriate department.
• Assists with procedures and patient care as directed by the nurse or physician.

Education

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required

Experience

• 1+ years scheduling experience preferred
• Previous experience in a pediatric healthcare environment preferred

Knowledge, Skills and Abilities

• Registered with the State of Wisconsin Registry for Nursing Assistants/Home Health Aides or Certified Medical Assistant within 18 months of hire. Certified Nursing Assistant certifications are not required to be renewed after hire.
• Interpersonal skills necessary to gather and share information with physicians, patients, visitors, families and team members in a courteous and confidential manner.
• Knowledge of Epic preferred.

Licenses and Certifications

• BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council required

Patient Care Responsibility

Provides care appropriate to patient population and as described in applicable policies and procedures.

Required for All Jobs

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job.
• Employment is at-will. This document does not create an employment contract, implied or otherwise.

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Certifications/Licenses

• BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council

Dedicated solely to the health and well-being of children. We are the region's only independent healthcare system dedicated solely to the health and well-being of children. In Milwaukee and throughout the state, we provide kids and their families a wide range of care and support - everything from routine care for ear aches or sore throats to life saving advances and treatment options. Our academic partner, The Medical College of Wisconsin, brings many of the nation's most well-respected doctors to our team. Together we work to ensure that every child and family we serve receives nothing but the best. Learn more about our affiliation with the Medical College of Wisconsin and the power of academic medicine.