Medical Assistant - Clinic - 20 hours/week, Appleton

CHS Children's Hospital and Health System, Inc.; Appleton (WI); On-site; USD 34,000 - 48,000; Full time

Job summary

Children’s Wisconsin is seeking a Medical Assistant to support the Children’s Medical Group in delivering safe, high‑quality care for children. The MA will assist with pre-visit planning, vitals, injections, immunizations, and patient flow across clinics, including our Ashwaubenon location.

The role requires CMA certification (or eligible), a high school diploma or GED/HSED, and the ability to work closely with providers, nurses and families in a fast‑paced pediatric environment.

Qualifications

• High School graduate or GED/HSED.
• Graduate of medical assistant program preferred.
• In lieu of this education, 6 months of patient care experience would be considered.

Responsibilities

• Adheres to CW procedures and HIPAA compliance; provides caring patient experience.
• Performs pre-visit planning to improve visit efficiency and identify care gaps.
• Maintains clean exam rooms and supports clinic flow and patient wait times.
• Assists provider with exams, vaccinations, and specimen collection as directed.
• Maintains supply levels and communicates needs to clinic leadership.

Job description

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country.

This position will also cover at our Ashwaubenon Clinic.

Job Summary

This position acts within the scope of practice of a Medical Assistant (MA). Performs a variety of clinical duties which promote a safe and organized environment for the delivery of services to children and their families within the Children's Medical Group (CMG) setting.

Essential Functions

• Adheres to all Children’s Wisconsin (CW), Children’s Medical Group, procedures, and standards. Ensures confidentiality to our customers by creating and maintaining a secure and trusting environment; maintains HIPAA compliance. Provides exceptional care to patients and families to fulfill our patient experience promise.
• Performs Pre-Visit Planning prior to clinic appointments to ensure visit efficiencies and identify care gaps
• Maintains a clean, organized environment and prepares exam rooms to meet safety and clinical requirements.
• Greets patient and family in a welcoming manner, directs patients and families to exam rooms. Maintains clinic flow, monitoring patient location and wait time.
• Assists with the collection and documentation of patient information such as: vitals, measurements, health screenings, allergies, and home medications. Reports any observations or concerns to the nurse or provider.
• Assists the provider in the exam process, administers medications, immunizations and assists with procedures including capillary and peripheral blood draws as directed.
• Communicates with providers, leaders, and staff to maintain clinic operations. Alerts provider or Registered Nurse (RN) of any patient needing immediate assistance.
• Communicates with clinic leader about the quantity of supplies that equipment needed for patient care is available at all times for the clinic needs.
• Prepares for clinic by completing paperwork procedures, assuring all necessary information, prior authorizations or pre-certifications, etc. Assists with customer service representative duties as needed.

Education

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required
• Graduate of medical assistant program, preferred.
• In lieu of this education, 6 months of experience in a patient care role would be considered. preferred

Experience

• Experience in a primary care, urgent care, or specialty care pediatric setting preferred
• Experience in administering immunizations and other injections preferred
• Experience with pediatric patients preferred

Knowledge, Skills and Abilities

• Ability to assist and support other primary care locations as requested by leaders and/or the CMG float policy.
• Ability to work with a diverse patient population to promote a culturally competent environment.
• Requires flexibility of time and duties in order to work in a fast paced environment.
• Ability to work independently as well as within a team.
• Electronic Health Record proficiency preferred.
• Ability to assist and support other primary care locations as requested by leaders and/or the Children’s Medical Group float policy.
• Night and/or weekend hours may be required during high volume or viral surge periods where additional patient access is needed.

Licenses and Certifications

• CMA-Certified Medical Assistant
• American Association of Medical Assistants preferred
• BLS-Basic Life Support Healthcare Provider
• American Heart Association/American Red Cross/National Safety Council required

Patient Care Responsibility

Provides care appropriate to patient population and as described in applicable policies and procedures.

Required for All Jobs

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job.
• Employment is at-will. This document does not create an employment contract, implied or otherwise.

Children's Wisconsin is an equal opportunity / affirmative action employer.

We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Certifications/Licenses: BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council Dedicated solely to the health and well-being of children

We are the region's only independent healthcare system dedicated solely to the health and well-being of children. In Milwaukee and throughout the state, we provide kids and their families a wide range of care and support - everything from routine care for ear aches or sore throats to life saving advances and treatment options.

Our academic partner, The Medical College of Wisconsin, brings many of the nation's most well-respected doctors to our team. Together we work to ensure that every child and family we serve receives nothing but the best.

Learn more about our affiliation with the Medical College of Wisconsin and the power of academic medicine.