Complex Billing Supervisor

Rhode Island Energy; Cumberland (RI); On-site; USD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a Supervisor for Complex Billing to lead a dedicated team in analyzing and improving billing processes. This role involves overseeing complex billing operations, enhancing team knowledge of metering and rates, and implementing regulatory improvements. The ideal candidate will have a Bachelor's degree and significant experience in billing and customer service systems. Join a forward-thinking company committed to building a cleaner energy future while ensuring operational excellence and customer satisfaction.

Qualifications

• Minimum of 5 years’ experience in billing and customer service.
• Supervisory experience preferred for leading teams.

Responsibilities

• Lead a team analyzing complex billing solutions related to multi meters.
• Implement new controls to improve billing accuracy and efficiency.
• Prepare and deliver testimony for regulatory proceedings.

Skills

Analytical Skills

Billing Process Knowledge

Customer Service Systems

Regulatory Knowledge

Communication Skills

Training Skills

Education

Bachelor's Degree

Job description

Company Summary Statement

Rhode Island Energy provides essential energy services to over 770,000 customers across Rhode Island through the delivery of electricity or natural gas. Our team is dedicated to helping Rhode Island customers and communities thrive while supporting the transition to a cleaner energy future. Rhode Island Energy is part of the PPL Corporation (NYSE: PPL) family of companies addressing energy challenges head-on by building smarter, more resilient, and more dynamic power grids and advancing sustainable energy solutions. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today.

Overview

Responsible for providing expertise, analysis and solutions to complex billing related to but not limited to complex electric and gas standard billing, regulatory processes and technical problems with a focus on improving operational effectiveness and excellence. The Supervisor Complex Billing would oversee and lead a team with in-depth knowledge and understanding of complex billing processes, inclusive of multi meter billing, interval data, and the systems to support the tasks. Proactive monitoring is performed to identify potential concerns. #RIE #INDRIE #INDHP

Responsibilities

1. Provide and lead a team analyzing solutions to complex billing associated with multi meters, interval data, EDI, EGS processes and technical problems
2. Enhance understanding of “end-to-end” metering, rates, and billing processes among team members
3. Review and create detailed documentation of business processes and system usage, including manual calculations to validate billing determinants; develop contingency plans for complex G-32, B-32 accounts
4. Monitor and analyze system control reports to determine root causes and resolutions
5. Implement new controls to improve billing accuracy and efficiency
6. Support Billing Regulatory Projects as directed
7. Develop training materials and advise team members
8. Perform account data repairs to facilitate customer billings
9. Maintain effective relationships with internal customers and other billing specialists
10. Prepare and deliver testimony for regulatory proceedings, if applicable
11. Investigate and respond to inquiries from internal and external customers such as Call Center, Business Accounts, and Suppliers
12. Identify opportunities to leverage information technology for process improvements
13. Define requirements, prepare process flows, test, and implement billing system and process changes
14. Implement regulatory and business process improvements to streamline operations and reduce costs
15. Assist with business case development
16. Prepare clear, concise communications for stakeholders
17. Facilitate meetings and deliver presentations
18. Establish and maintain relationships across departments and with regulatory agencies
19. May be assigned to Electric Utilities emergency and storm response roles, requiring after-hours work during storms or emergencies

Qualifications

Basic Qualifications

• Bachelor’s Degree
• Minimum of 5 years’ experience
• Supervisory experience preferred
• Broad knowledge of customer service systems, billing, rates, suppliers, and metering
• Broad knowledge of regulatory rules
• Strong verbal and written communication skills
• Training skills for educating team members of varying levels