Complex Administrative Manager (Scottsdale, AZ)

100 Raymond James & Associates, Inc.; Scottsdale (AZ); On-site; USD 110,000 - 190,000; Full time

Job summary

Raymond James is seeking a Complex Manager to oversee multiple branch offices with a focus on efficiency, staff supervision and regulatory compliance. The role requires leadership across projects with significant scope, using experience to resolve complex issues and improve operational performance.

The position emphasizes recruiting, training and supervising operations staff, managing hiring and terminations, performance reviews and budgeting, while participating in branch expansion and ensuring

Qualifications

• Bachelor’s degree and at least six years’ experience in financial services.
• Equivalent combination of experience, education and training acceptable by HR.
• Experience in operational management and supervisory roles.

Responsibilities

• Recruit, train and supervise operations support associates across multiple branches.
• Manage hiring/termination of financial advisors and trainees.
• Oversee performance management, reviews and salary discussions.
• Monitor staffing, workload, and cross-training to ensure efficiency.
• Coordinate registrations, licensing and continuing education for associates.
• Ensure compliance with firm and regulatory policies.
• Participate in expansion ventures like satellites or new branches.
• Control expenses and assist in budgeting and revenue monitoring.
• Fulfill Complex Manager duties when required.

Skills

Leadership

Operations Mgmt

Regulatory knowledge

Education

Bachelor's degree

Job description

Job Description Summary

Under administrative direction, manage the overall efficiency and supervision of the complex branch offices. Leads large or multiple projects with significant scope and impact. Works independently on difficult assignments that are broad in nature requiring originality and ingenuity with some latitude for unreviewed actions or decisions. Uses extensive knowledge and skills obtained through education and experience to identify, research, analyze and resolve complex issues.

Job Description Responsibilities

Recruits, selects, trains and supervises operations support associates in multiple branches. Manages all administrative matters in the hiring/termination of financial advisors and trainees, and their transition in and out of the branches. Conducts ongoing performance management, scheduled performance appraisals and salary reviews of branch support associates (Complex Manager may be involved), and maintains associate files. Monitors daily work of associates evaluating workload and responsibilities of support staff to determine necessary assignment changes to maintain efficient workflow. Ensures daily staffing levels and cross-training is adequate. Conduct staff meetings at multiple branches. Coordinates registrations, continuing education, licensing, etc. of associates. Maintains records of all complaints and ensures all E&Os are filed and responses are completed. Apprises Complex Manager of all appropriate matters, and assists with disseminating information to associates. Acts as Resident Manager or Rep in Charge when required. Participates in the physical establishment of complex expansion ventures such as satellites or new branches, as well as existing branch moves. Monitors alerts and supervises any necessary follow-up. Assists Complex Manager with controlling expenses and operating at peak efficiencies. Assists in the development and monitoring of office revenue and expense budgets; Tracks, reviews and approves expense reports, marketing allowances/expenses and other complex expenses/charge backs. May assist Complex Manager in managing their book of business. May be responsible for ensuring compliance with firm and regulatory policies and procedures. May oversee office maintenance, cleaning and security issues. Performs other duties and responsibilities as assigned; may perform some Complex Manager duties.

Education/Experience Requirements

Bachelor’s degree and a minimum of six years’ experience in the financial services industry, including related operational, administrative management and supervisory experience ~or~ An equivalent combination of experience, education and/or training as approved by Human Resources

Licenses Required

SIE required provided that an exemption or grandfathering cannot be applied Series 7, 9 & 10 Series 63, 65 and/or 66 as required by state

Education

Bachelor’s - Completed Work Experience General Experience - 6 to 10 years, Manager Experience - 3 to 6 years

Certifications

s10 - General Securities Sales Supervisor - General Module Examination - Financial Industry Regulatory Authority (FINRA), s66 - Uniform Combined State Law Examination - Financial Industry Regulatory Authority (FINRA), s7 - General Securities Representative Examination - Financial Industry Regulatory Authority (FINRA), s9 - General Securities Sales Supervisor - Options Module Examination - Financial Industry Regulatory Authority (FINRA), Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA)

Total compensation

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

• medical, dental, and vision
• life insurance
• critical illness insurance and accident insurance
• disability benefits
• retirement savings
• paid time off (including vacation, holidays, and sick leave)
• and parental leave

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to:

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive.

The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

Raymond James is a diversified financial services company providing wealth management, capital markets, asset management, banking and other services to individuals, corporations and municipalities. Founded in 1962 in St. Petersburg, Florida, rather than on Wall Street, we have always embraced being a different kind of financial services firm. Today, Raymond James has locations and subsidiaries across the United States, Canada, the United Kingdom and Germany, and is listed on the New York Stock Exchange under the symbol RJF.

Thanks for your interest in working with Raymond James. While we might not have the perfect role for you today, we'd love to keep in touch. Our business is deeply focused on people and their financial well-being. We're committed to helping individuals, corporations and institutions achieve their goals, while also supporting successful professionals and helping our communities prosper. We believe doing well and doing good aren't mutually exclusive. As an established but ever-evolving company, you can start – or continue – growing your career here. We invest in you with wide-ranging benefits and the support of leaders and colleagues who care. From development opportunities and enriching networking groups to prioritizing diversity, inclusion and the power of different perspectives, Raymond James is where good people grow. Our people-first culture is outlined in our Culture Blueprint. Check it out to see why many choose to work at Raymond James – and why they stay.