Branch Operations Manager Trainee-Chattanooga, TN

100 Raymond James & Associates, Inc.; Chattanooga (TN); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision

Life insurance

Retirement savings

Paid time off

Parental leave

Descripción de la vacante

Raymond James & Associates, Inc. seeks an Operations Manager to oversee the branch office’s day-to-day operations and compliance with firm policies.

You will work with home office personnel, perform self-audits, and assist in budgeting, training, and supervising staff. The role requires a Bachelor’s degree in a related field and experience in financial services operations, with licenses such as SIE and Series 7/66 (and potential Series 9/10).

Formación

• Bachelor’s degree from a four-year college or university in a related field.
• Minimum of one year experience in the financial services industry, preferably with operational management and supervisory experience.
• Licenses/certifications: SIE required; Series 7 and 66 (or 63 and 65) required; ability to obtain Series 9 & 10 within six months of hire.

Responsabilidades

• Perform back-up for all operational functions as workload requires.
• Coordinate branch-home office workflow with home office personnel.
• Conduct self-audits of branch procedures and assist Branch Manager with compliance visits.
• Assist Branch Manager with expense control and peak efficiency operations.
• Oversee ordering of supplies, purchase orders, and postage usage.
• Review branch invoices and operating statements when applicable.
• Maintain branch operational manuals and assist in personnel management.
• Recruit, train, and supervise branch operations associates; manage performance and salary reviews.

Conocimientos

Operations management

Leadership

Compliance

Budgeting

Staff training

Communication

Educación

Bachelor's degree in related field

SIE license

Series 7 & 66 (or 63 & 65)

Series 9 & 10 (within 6 months)

Herramientas

Microsoft Office

Descripción del empleo

Job Description Summary

Learn how to manage overall operational efficiency of the branch office. Through various training mechanisms, gain knowledge of day to day operational functions and how to ensure compliance with firm and regulatory policies and procedures.

Essential Duties and Responsibilities

• Become trained and skilled to effectively and efficiently function in the Operations Manager role: Performs back-up for all operational functions as required by workloads and absences.
• Works directly with home office personnel to coordinate branch-home office workflow.
• Completes self-audit of branch procedures.
• Assists Branch Manager with confidential matters and compliance visits and replies.
• Assists Branch Manager with controlling expenses and operating at peak efficiencies.
• Oversees ordering of supplies, purchase orders and postage usage.
• May review branch invoices and operating statements.
• Maintains branch operational manuals.
• Researches and resolves complex problems relating to client accounts and inquiries.
• Assists Branch Manager in disseminating information at regular branch meetings.
• Coordinates rent, facility, office maintenance and cleaning/security issues.
• Performs other duties and responsibilities as assigned.
• May perform some Branch Manager duties if Series 9 & 10 licensed.
• Recruits, selects, orients, trains and supervises branch operations associates.
• In conjunction with the Branch Manager conducts ongoing performance management, scheduled performance appraisals and salary reviews of operations associates, and maintains branch personnel files.
• Reviews daily work of operations associates; Evaluates workload and responsibilities of support staff to determine necessary assignment changes to maintain efficient workflow.
• Ensures daily staffing levels and cross-training is adequate.
• Coordinates registrations, continuing education, licensing, etc. of branch personnel.
• Performs other duties and responsibilities as assigned.

Knowledge of:

Comprehensive understanding of company policies and procedures and industry rules and regulations.

Skill in:

Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.

Ability to:

Handle stressful situations and lead others in providing a high level of customer service in a calm and professional manner, constantly projecting a Service 1st attitude. Project a professional and pleasant appearance and demeanor to work with clients; utilize tact and diplomacy in dealing with customers in a deadline-driven environment. Employ good analytical skills to be able to research account information and resolve problems. Establish and communicate clear directions and priorities. Utilize good interpersonal and verbal and written communication skills to deal with clients, financial advisors, support staff and home office personnel. Establish and maintain a respected position of leadership to influence, motivate and persuade others to achieve desired outcomes. Effectively organize, manage, track and complete multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment. Work independently, under minimal supervision.

Education/Previous Experience

Bachelor’s degree from four-year college or university in related field and a minimum of one (1) year experience in the financial services industry, preferably including related operational management and supervisory experience. ~or~ Any equivalent combination of experience, education, and/or training as approved by Human Resources.

Licenses/Certifications

• SIE required provided that an exemption or grandfathering cannot be applied.
• Series 7 and 66 (or 63 and 65) required.
• Ability to obtain Series 9 & 10 within six (6) months of hire.
• Ability to obtain additional securities and advisory state registrations if required by state.

Education High School (HS) (Required)

• General Experience - 7 to 12 months
• Certifications
• Travel Up to 50%
• Workstyle Resident

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions.

Benefits

• medical, dental, and vision
• life insurance
• critical illness insurance and accident insurance
• disability benefits
• retirement savings
• paid time off (including vacation, holidays, and sick leave)
• parental leave

Eligibility for benefits and specific offerings may vary based on position and employment status.

To view more details of the benefits offered, visit Myrjbenefits.com.

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive.

The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

#LI-DG1 Raymond James is a diversified financial services company providing wealth management, capital markets, asset management, banking and other services to individuals, corporations and municipalities.

Founded in 1962 in St. Petersburg, Florida, rather than on Wall Street, we have always embraced being a different kind of financial services firm. Today, Raymond James has locations and subsidiaries across the United States, Canada, the United Kingdom and Germany, and is listed on the New York Stock Exchange under the symbol RJF.

Our business is deeply focused on people and their financial well-being. We're committed to helping individuals, corporations and institutions achieve their goals, while also supporting successful professionals and helping our communities prosper. We believe doing well and doing good aren't mutually exclusive. As an established but ever-evolving company, you can start – or continue – growing your career here. We invest in you with wide-ranging benefits and the support of leaders and colleagues who care. From development opportunities and enriching networking groups to prioritizing diversity, inclusion and the power of different perspectives, Raymond James is where good people grow. Our people-first culture is outlined in our Culture Blueprint. Check it out to see why many choose to work at Raymond James – and why they stay.