Complaints Technical Investigator - Flexible Work Models

BioSpace; Thousand Oaks (CA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Retirement and Savings Plan with Gener

Group medical, dental and vision

Life and disability insurance

Flexible spending accounts

Stock-based long-term incentives

Awards-winning time-off plans

Flexible work models where possible

Job summary

Amgen is seeking an Engineer - Complaints Technical Investigator to join the Complaints Trending and Investigation group. You will conduct forensic evaluations of complaint units related to product design and usability, support root cause analysis, and help improve device performance and patient experience through structured analysis.

The role involves leading cross-functional investigations, developing methods for test and validation, and contributing to quality improvement initiatives across

Qualifications

• Masters degree or higher in a relevant field.
• Bachelor + 2 years operations experience or equivalent.
• Associates + 6 years operations experience acceptable.
• High school diploma and 8 years operations experience acceptable.

Responsibilities

• Lead evaluation of returned product and review of complaint histories.
• Provide input to engineering for product improvements.
• Develop structured failure analysis processes with device engineering.
• Lead root cause analysis to identify failure modes in complaints.
• Perform failure analysis using tools like fishbone diagrams, 5 Whys, FMEAs, FTA, tolerance analysis.
• Lead ideation of design solutions to reduce complaints and assess Feasibility.
• Generate final reports per procedures and perform data analysis.
• Develop test methods and SOPs; assist with equipment setup and training.

Skills

Technical writing

Interpersonal skills

Root cause analysis

Six Sigma

Risk analysis

Education

Masters degree

Bachelors + 2 years ops

Associates + 6 years ops

High school diploma + 8 years ops

Tools

CT scanners

Instron tensile tester

SEM

Job description

Amgen is seeking an Engineer - Complaints Technical Investigator to join the Complaints Trending and Investigation group. You will conduct forensic evaluations of complaint units related to product design and usability, support root cause analysis, and help improve device performance and patient experience through structured analysis.

The role involves leading cross-functional investigations, developing methods for test and validation, and contributing to quality improvement initiatives across