Complaints Administrator II

Laborie; Portsmouth (NH); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Paid volunteer time

Medical, Dental, Vision and FSA

Health Savings Account with Company Ff

401k with Company Match

Parental Leave and Adoption Services

Health and Wellness Programs andEvents

Awarded 2024 Cigna Healthy Workforce -

Job summary

Laborie seeks a Complaints Administrator II to manage a broad range of complaint handling tasks within the Quality team. This role ensures regulatory compliance and supports resolution across multiple product families.

You will evaluate potential issues, document investigations, and collaborate with manufacturing, technical service, customer service, and regulatory teams to address complaints, while maintaining timely, high-quality deliverables.

Qualifications

• High school diploma or equivalent required.
• 2–4 years related job experience.
• Excellent communication and organizational skills.
• Knowledge of quality and engineering standards and medical device quality and safety requirements.
• Proficiency in Microsoft Office applications.
• Familiar with ISO 13485.
• Demonstrated command of the English language (oral and written).

Responsibilities

• Evaluate potential product issues and allegations to determine if the complaint process is applicable.
• Document and investigate complaints to determine root cause and follow-up actions.
• Collaborate with manufacturing, technical service, customer service and regulatory teams to address complaints.
• Maintain accountability for the quality and timeliness of complaint deliverables.
• Present complaint trends and summaries to internal teams for action or resolution.

Skills

Excellent communication

Organizational skills

English language proficiency

Microsoft Office

ISO 13485 familiarity

Education

High school diploma or equivalent

Tools

Microsoft Office

ISO 13485

Job description

We believe that great healthcare is an essential safeguard of human dignity.

A t Laborie, we know the work we do matters – it’s what fuels our motivation and contributes to our success. If you’re ready to make a positive impact in the lives of patients across the globe, we’d like to meet you.

We support and empower our employees to grow their careers in an environment that encourages a sense of belonging and a connection to doing good. We’re not afraid to roll up our sleeves to make our goals a reality and work together to solve for our customers. We reward and recognize our employees based on our values of Aspire to Greatness, Respect All, Own It, Working Together, Persist with Passion.

Who We’re Looking For:

As a key member of the Quality team, the Complaints Administrator II will leverage substantial knowledge and skills to manage a broad range of complaint handling tasks. This role ensures regulatory compliance and contributes to the resolution of complaints involving many product families.

About the Role:

Perform complaint administration and manage other Quality Management System processes as assigned :

• Evaluat e potential product issues and allegations to determine if the complaint process is applicable.
• Document and investigate complaints to determine root cause and appropriate follow-up actions.
• Collaborate with stakeholders, including manufacturing, technical service, customer service and regulatory teams, to address complaints.
• Maintain accountability for the quality and timeliness of complaint deliverables.
• Present complaint trends and summaries to internal teams for further action or resolution.

Minimum Qualifications:

• High school diploma or equivalent
• 2-4 years related job experience
• Excellent communication and organizational skills
• Knowledge of quality and engineering standards and medical device quality and safety requirements
• Proficiency in Microsoft Office applications
• Familiar with ISO 13485
• Demonstrated command of the English language (oral and written)

Why Laborie:

Our Mission every day is to operate as a world-class specialist medical company making and advancing technologies that preserve and restore human dignity. We do that today by helping people with pelvic and gastrointestinal conditions live normal lives, and by helping mothers and babies have safe deliveries.

• Paid time off and paid volunteer time
• Medical, Dental, Vision and Flexible Spending Account
• Health Savings Account with Company Funded Contributions
• 401k Retirement Plan with Company Match
• Parental Leave and Adoption Services
• Health and Wellness Programs and Events
• Awarded 2024 Cigna Healthy Workforce Designation Gold Level

Laborie provides equal employment opportunities and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any characteristic protected under applicable law. Laborie is committed to providing access and reasonable accommodation in our services, activities, education, and employment for individuals with disabilities.