Complaint Laboratory Analyst - Columbus, OH

Abbott; North Carolina; On-site; USD 34,000 - 68,000; Full time

Job summary

Abbott in Columbus, OH is seeking a Complaint Laboratory Analyst to manage complaint investigations and coordinate laboratory testing of returned samples to ensure timely, compliant handling.

The role requires a High School Diploma with 2+ years in a lab; a Bachelor's degree is preferred. You will document findings, support audits, and collaborate across teams to uphold quality for US marketed products.

Qualifications

• High School Diploma and 2+ years in a laboratory setting.
• Bachelor's degree preferred.

Responsibilities

• Performs specialized technical testing on returned customer complaint samples.
• Receives and documents laboratory findings in quality management systems.

Education

High School Diploma

Bachelor's degree

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

About Abbott

Job description: Complaint Laboratory Analyst

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. Our Nutrition business develops science-based products for people of all ages—from helping babies and children grow to keeping adult bodies strong and active. Millions around the world rely on our leading brands, including Similac®, PediaSure®, Pedialyte®, Ensure®, and Glucerna®, to live their healthiest lives.

Working at Abbott At Abbott, you can do work that matters, grow and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and the FreeU education benefit - an affordable and convenient path to earning a bachelor's degree.
• Recognition globally as a great place to work, and for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of Columbus, OH in the Nutrition Division. The Complaint Laboratory Analyst ensures complaint laboratory investigations are comprehensive, timely, and compliant with procedural requirements and customer expectations. Coordinates and completes laboratory testing associated with returned customer complaint samples.

The complaint laboratory analyst supports the complaint investigation process, supports laboratory functionality, customer satisfaction, and good laboratory practices (GLP).

What you'll do

• The Complaint Laboratory Analyst possesses specialized knowledge in performing a variety of technical testing associated with returned customer complaint samples.
• Receives and documents laboratory findings in quality management systems.
• Escalates potential risk to management as appropriate.
• Performs technical and record-keeping duties in conformance with company and regulatory policies and standards to meet quality and accuracy requirements.
• Supports and initiates cross-functional engagement for associated complaint investigations.
• Supports complaint processing and evaluation for US marketed product.
• Provides subject-matter expertise during internal audits, external audits, and regulatory inspections.
• Retrieves documentation, demonstrates system knowledge, and responds to questions related to complaint investigations.
• Supports audit response activities as needed.

Education and Experience

Required: High School Diploma, 2+ years in a laboratory setting.

Preferred: Bachelor's degree preferred.

Compensation and Benefits

The base pay for this position is $24.65 - $49.25/hour. In specific locations, the pay range may vary from the range posted.

Location and Work Arrangement

Job family: Operations Quality. Division: ANSC Nutrition Supply Chain.

Location: United States > Columbus : RP04. Additional locations.

Work shift: Standard. Travel: No. Medical surveillance: No. Significant work activities: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday).

Equal Opportunity and Diversity

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

Abbott is an Equal Opportunity Employer, committed to employee diversity.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Company Culture

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential - because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions - across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life's greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.