Complaint Laboratory Analyst - Columbus, OH

Abbott; Columbus (OH); On-site; USD 34,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Retirement plan

Education benefits

Career development

Job summary

Abbott is seeking a Complaint Laboratory Analyst in Columbus, OH. You will conduct specialized testing on returned customer complaint samples and document findings in the quality system to support investigations and regulatory readiness.

You will work to ensure timely, compliant laboratory testing, assist cross-functional teams, and support audits and complaint evaluations for US marketed products. Abbott offers diverse career opportunities and robust benefits.

Qualifications

• Experience performing technical testing on complaint samples in a quality-management environment.
• Ability to document laboratory findings clearly in quality systems.
• Familiarity with GLP and regulatory expectations for investigations.

Responsibilities

• Perform laboratory testing on returned customer complaint samples.
• Document findings in the quality management system precisely.
• Escalate potential risk to management when appropriate.
• Maintain conformance with company and regulatory policies for quality and accuracy.
• Support cross-functional investigations and audit responses as needed.
• Assist in complaint processing for US marketed products.

Skills

Technical testing

Quality documentation

Regulatory awareness

Cross-functional engagement

Laboratory testing

Job description

Complaint Laboratory Analyst - Columbus, OH

Location United States - Ohio - Columbus Category Quality

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Complaint Laboratory Analyst

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. Our Nutrition business develops science-based products for people of all ages—from helping babies and children grow to keeping adult bodies strong and active. Millions around the world rely on our leading brands, including Similac®, PediaSure®, Pedialyte®, Ensure®, and Glucerna®, to live their healthiest lives.

Working at Abbott

At Abbott, you can do work that matters, grow and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and the FreeU education benefit—an affordable and convenient path to earning a bachelor’s degree.
• Recognition globally as a great place to work, and for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Columbus, OH in the Nutrition Division . The Complaint Laboratory Analyst ensures complaint laboratory investigations are comprehensive, timely, and compliant with procedural requirements and customer expectations.

Coordinates and completes laboratory testing associated with returned customer complaint samples. The complaint laboratory analyst supports the complaint investigation process, supports laboratory functionality, customer satisfaction, and good laboratory practices (GLP)

WHAT YOU’LL DO

• The Complaint Laboratory Analyst possesses specialized knowledge in performing a variety of technical testing associated with returned customer complaint samples.
• Receives and documents laboratory findings in quality management systems.
• Escalates potential risk to management as appropriate
• Performs technical and record keeping duties in conformance with company and regulatory policies and standards to meet quality and accuracy requirements.
• Supports and initiates cross functional engagement for associated complaint investigations
• Support complaint processing and evaluation for US marketed product.
• Provide subject-matter expertise during internal audits, external audits, and regulatory inspections. Retrieve documentation, demonstrate system knowledge, and respond to questions related to complaint investigations.
• Support audit response activities as needed.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

The base pay for this position is $24.65 – $49.25 per hour. In specific locations, the pay range may vary from the range posted.

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and

Job Id 31165267 LocationUnited States - Ohio - Columbus Medical surveillance No Division ANSC Nutrition Supply Chain Travel No Additional Location Significant work activities Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day); Keyboard use (greater or equal to 50% of the workday)

CREATING POSSIBILITIES

INNOVATIVE BENEFITS

We support our colleagues around the world as they care for themselves and their families with offerings tailored to their unique needs.

DIVERSITY & INCLUSION

We strive to provide environments where all employees feel welcome and able to bring their full selves to work. To do this we integrate diversity, equity, and inclusion across Abbott.

SUSTAINABILITY FOR OUR FUTURE

At Abbott, sustainability means managing our efforts so we can help the greatest number of people around the world live fuller lives through better health.

WE'RE RECOGNIZED AROUND THE WORLD

DOW JONES SUSTAINABILITY INDEX

BEST CORPORATE CITIZENS

FORTUNE CHANGE THE WORLD

FORTUNE'S MOST ADMIRED COMPANIES

JOIN OUR TALENT COMMUNITY

We will notify you about relevant positions, and keep you in mind when we have interesting opportunities.

An Equal Opportunity Employer Abbott is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions are based on qualifications, merit, and business needs. EEO (ENGLISH) EEO (SPANISH) PAY TRANSPARENCY NONDISCRIMINATION PROVISION We provide reasonable workplace accommodations. U.S. residents only: To request accommodation, please call 224-667-0340 or email [e-mail]. Abbott is committed to pay equity and transparency. Compensation is determined using objective, job-related, and gender-neutral criteria in compliance with applicable laws and local regulations.