Complaint Investigations Tech

Experis; Alameda (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

Experis in Alameda, CA is seeking a Complaint Investigation/Lab Technician for a 6+ month onsite assignment. You will unpack returned products and document investigations, using lab equipment to resolve customer complaints about glucose meters, strips, and sensors.

Minimum HS diploma or GED with technical experience; an Associate's or Bachelor's degree is welcome. Strong documentation, data-entry, English reading/writing, and teamwork are required. Salary: $25–$30 per hour on W2.

Qualifications

• HS Diploma or GED with technical experience.
• Associates or Bachelor's degree may be considered.
• Recent graduates with a Bachelor's degree are ideal for this entry-level position.
• Perform routine testing on returned products using lab equipment.
• Summarize and record test data with proper documentation.
• Process customer returns per ISO and FDA QS Reg.

Responsibilities

• Unpacking boxes safely and sorting returns by product lines.
• Investigating complaints about glucose meters, strips and sensors.
• Documenting investigations in the Complaint Handling System.
• Use troubleshooting tools like multimeters, oscilloscopes, test fixtures, and microscopes.
• Maintain quality records and ensure testing equipment validity.
• Navigate basic Microsoft Office and enter data accurately.
• Follow SOPs, read/write in English, and work well in a team.

Skills

Laboratory skills

Data entry

Microsoft Office

English proficiency

Team collaboration

Education

High School Diploma or GED

Associate's degree in Electrical Engineering or related

Bachelor's degree (recent graduates OK)

Tools

Oscilloscope

Multimeter

Test fixtures

Microscope

Job description

Title:Complaint Investigation/Lab Technician
Location: Alameda, California(100% Onsite)
Duration: 6+Months
Shift Time:5am to 1:30pm PST
Pay Range: $25/hr to $30/hr (On W2)

We are looking for a “Complaint Investigation/Lab Technician“ to join one of our Fortune 500 clients.

Job Responsibilities:

• Entry Level Lab Technician in the Complaint Investigations Lab.
• Unpacking boxes safely and sorting the returned products accordingly by product lines. Investigating returned products to resolve customer complaints regarding their blood glucose meters, strips & sensors.
• The Technician will document complaint investigations in the Complaint Handling System.
• The Technician will also use troubleshooting equipment like, multi-meters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation.
• Perform routine maintenance on individual quality records and ensure equipment used for testing is within validity.
• Proficient computer skills to navigate Internet programs used, basic Microsoft Office skills and be able to read, write and comprehend English.
• Experience in Medical Device / Biotech Industry with a Technical Background is preferred.
• Knowledge of Electronic Troubleshooting is preferred.
• Ability to work in a team setting is a plus.
• Ability to follow written work instructions of SOP’s is required.
• Good documentation skills are a must.
• Good computer skills are essential for this job, since data entry of investigation results is a primary part of the job.
• Ability to focus while performing repetitive and routine investigations is a must.
• Great fit for workers with Inspection and Quality experience.

Qualification:

• Minimum education required is H.S. Diploma or equivalent (such as GED) with Technical experience.
• An Associates (Two year) degree in Electrical Engineering or other Science may be considered.
• Recent college graduates with a Bachelor’s degree are an ideal fit for this entry level position.
• Perform routine testing (physical, chemical or functional) on product returned from the field due to a customer complaint, using a variety of lab equipment.
• Summarize and record all test data and maintain proper documentation of all lab work.
• Process customer returns in a timely manner in accordance with ISO and FDA QS Reg.
• Support company goal for timeliness of complaint investigations and closures. Must have good written and oral communications skills.

We are looking for the candidate who are eligible to work with any employers without sponsorship.