COMPLAINT INTAKE COORDINATOR (posting #21-26) – Austin

TSABAA; Austin (TX); Hybrid; USD 42,000 - 56,000; Full time

Job summary

The Texas State Securities Board is seeking a Complaint Intake Coordinator in Austin to serve as the primary contact for complainants, gather information, and route cases to the appropriate division. The role requires strong communication, judgment, and detail orientation, with responsibility for maintaining case files and guiding complainants through the process.

Candidates should reside in Texas and may substitute education with relevant work experience.

Qualifications

• Bachelor's degree preferred in criminal justice, business, public administration, communications, finance, or related field.
• Excellent communication skills with individuals experiencing distress; sound judgment and attention to detail.
• Ability to work independently and as part of a team; reside in Texas.
• Proficiency with computer systems and common office applications.

Responsibilities

• Serve as the primary contact for individuals submitting complaints to the Agency.
• Conduct initial intake interviews by phone, email, and in person.
• Gather and document facts, evidence, and financial information for evaluation.
• Assess complaints for completeness; request missing information when needed.
• Explain the complaint process, Agency jurisdiction, and next steps.
• Review complaints to determine jurisdiction and disposition or referral.
• Coordinate with Enforcement, Inspections and Compliance, and Registration divisions.
• Maintain regular communication with complainants about status and next steps.
• Create and maintain complete electronic complaint and case files.

Skills

Communication skills

Attention to detail

Teamwork

Independent work

Education

Bachelor's degree in criminal justice, business, public administration, communications, finance, or related field

Relevant work experience may substitute education

Tools

Word processing

Spreadsheets

Database applications

Job description

COMPLAINT INTAKE COORDINATOR (posting #21-26) - Austin

Sep 1, 2026

Texas State Securities Board

JOB DESCRIPTION :

The Enforcement Division of the Texas State Securities Board is charged with protecting Texans from illegal and fraudulent securities schemes. It is primarily responsible for the detection and prevention of violations of the Securities Act, including fraud committed in connection with the sale of securities, illegal sales of unregistered securities, and sales of securities by unregistered parties. The Complaint Intake Coordinator will serve as the primary point of contact for victims, complainants, and the public. Conduct initial intake interviews by phone, email, and in person.

Job duties include the following:

• Serve as the primary point of contact for individuals submitting complaints to the Agency.
• Conduct initial intake interviews by phone, email, and in person, including interviews with individuals experiencing financial loss or emotional distress.
• Gather and document relevant facts, supporting evidence, financial information, and other information necessary to evaluate complaints.
• Assess complaints for completeness, accuracy, and consistency; identify missing information or documentation; and request additional records or evidence when necessary.
• Explain the complaint process, Agency jurisdiction, and appropriate next steps to complainants.
• Review complaints to determine jurisdictional authority and the appropriate disposition or referral, including referral to other state or federal regulatory agencies, such as the Securities and Exchange Commission, Texas Department of Insurance, or other appropriate authorities.
• Coordinate with the Agency's Enforcement, Inspections and Compliance, and Registration divisions to identify whether complaints involve registered or unregistered entities or individuals and determine the appropriate division for review, referral, or further action.
• Maintain regular communication with complainants regarding the status of intake, requests for additional information, referrals, and next steps.
• Create and maintain complete and accurate electronic complaint and case files.
• Ensure complaints and supporting information are entered into the Agency's case management system accurately and timely.
• Track incoming complaints from initial receipt through assignment, referral, or other disposition.

MINIMUM QUALIFICATIONS (License, Education, Experience) :

Graduation from an accredited four-year college or university with a bachelor's degree in criminal justice, business, public administration, communications, finance, or a related field is preferred. Relevant work experience may be substituted for education on a year-for-year basis. The successful candidate must be able to communicate effectively with individuals experiencing financial loss or emotional distress while exercising sound judgment, attention to detail, and the ability to work independently and as part of a team. Skilled in the operation of computer systems and associated applications, such word processing, spreadsheet, database applications. Experience and education may be substituted for one another. Chosen applicant must reside in Texas.

PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES :

Knowledge of financial fraud schemes, investigative processes, and applicable state and federal laws is a plus. Candidates with experience using electronic case management systems, analyzing records and documentation, coordinating with law enforcement or regulatory agencies, and providing compassionate assistance to victims are preferred.

THE SSB IS AN EQUAL OPPORTUNITY EMPLOYER