Complaint & Grievance Process Lead
State of Oregon
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Job summary
State of Oregon's Oregon Health Authority seeks a Complaint Grievance Process Coordinator within the Medicaid Division to strengthen the OHP member complaint and grievance resolution, assess barriers, identify risks, and implement process improvements for timely, equitable resolution.
You will coordinate planning for the OHP Complaint Resolution Team, apply established policies and state rules, interpret complex guidance, escalate issues as needed, and maintain documentation to support quality,
Job description
State of Oregon's Oregon Health Authority seeks a Complaint Grievance Process Coordinator within the Medicaid Division to strengthen the OHP member complaint and grievance resolution, assess barriers, identify risks, and implement process improvements for timely, equitable resolution.
You will coordinate planning for the OHP Complaint Resolution Team, apply established policies and state rules, interpret complex guidance, escalate issues as needed, and maintain documentation to support quality,
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