Complaint Coordinator 1

Medline Industries; United States; Remote; USD 26,000 - 37,000; Full time

Job summary

Medline Industries, LP is seeking a remote customer support professional to assist customers, end users, and sales reps in resolving and logging issues. You will log complaints in SAP, issue tags and credits, and ensure timely follow-up and surveys.

The role emphasizes adherence to QSR/ISO standards and Medline policies, with attention to detail in data handling and communication with sales teams.

Qualifications

• Basic Excel and Word proficiency as described in the role.
• Ability to process details, prioritize information, and draw concise conclusions.

Responsibilities

• Log complaints into SAP Complaint system and gather all pertinent information required.
• Issue call tags, sales force notifications, credits and replacement orders to resolve complaints.
• Follow up on call tags at 7th & 30th day; issue RGAs and returns; send CS surveys.
• Coordinate with sales force for information on outstanding issues within procedures.
• Maintain compliance with QSR, ISO and Medline policies at all times.

Skills

Excel

Word

Attention to detail

Education

High School Diploma or equivalent

Tools

SAP

Job description

Remote

Job Summary

Responsible for assisting customers, end users, and sales representatives in resolving and logging customer issues.

Job Description

MAJOR RESPONSIBILITIES:

• Log complaints into SAP Complaint system and gather all pertinent information that is required to log this in the system.
• Issue call tags, sales force notifications, credits and replacement orders as required for complaint resolution. Ensure complaints are closed within the system properly.
• Follow up on all call tags issued during its 7th & 30th day after issuance of call tag. Issue RGA's and product returns as needed. Send out Customer Satisfaction Surveys.
• Follow up with sales force for needed information on outstanding issues following the time frames established in written procedures.
• Maintain compliance with QSR and ISO regulations and Medline policies and procedures at all times. Ensure written procedures are followed.

MINIMUM JOB REQUIREMENTS:

• Education: High School Diploma or equivalent.
• Certification / Licensure: None
• Work Experience: N/A
• Knowledge / Skills / Abilities: Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling). Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns). Ability to process all relevant details, understand and prioritize their importance and draw clear and concise conclusions.

PREFERRED JOB REQUIREMENTS:

• Education: None
• Certification / Licensure: None
• Work Experience: Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluating customer satisfaction preferred.
• Knowledge / Skills / Abilities: None

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

$18.75 - $27.25 Hourly

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. Medline will not pay less than the applicable minimum wage or salary threshold.