Complaint Analysis & Customer Service Specialist

State of South Carolina; Richland (AL); On-site; USD 35,000 - 50,000; Full time

Job summary

The South Carolina Department of Consumer Affairs seeks a Program Assistant to support the Legal Division by processing consumer complaints and assisting investigators and attorneys. You will communicate with businesses and the public, draft correspondence, and help ensure compliance with state and federal laws.

Key duties include reviewing complaints, coordinating information, and maintaining case documentation.

Qualifications

• High school diploma with relevant program experience; a bachelor’s degree may substitute.
• Excellent verbal and written communication.
• Strong data entry and keyboard skills.
• Ability to multi-task and manage a multi-line phone.

Responsibilities

• Approve assigned complaints promptly.
• Maintain communication with businesses and consumers.
• Draft letters, memoranda, and reports.
• Analyze complaints to ensure complete information.
• Review contracts, disclosures, and documents for violations.

Skills

Communication skills

Data entry

Multi-tasking

Phone handling

Professional demeanor

Education

High school diploma

Bachelor's degree substitute allowed

Job description

The South Carolina Department of Consumer Affairs seeks a Program Assistant to support the Legal Division by processing consumer complaints and assisting investigators and attorneys. You will communicate with businesses and the public, draft correspondence, and help ensure compliance with state and federal laws.

Key duties include reviewing complaints, coordinating information, and maintaining case documentation.