Compensation and Benefits Admin

ibex; Palestine (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

ibex is seeking a Compensation & Benefits Admin responsible for accurate and timely administration of employee compensation, benefits, HR records, and related processes at the corporate or site level.

The role ensures compliance with company policies and government regulations while partnering with Operations, HR, and employees to resolve concerns and improve the employee experience.

Qualifications

• Requires a Bachelor's degree and 2+ years in compensation and benefits.
• Experience handling C&B for a BPO or call center is a plus.
• Proficient with Microsoft Office; HRIS experience preferred.

Responsibilities

• Administers compensation and benefits at corporate or site level.
• Maintains HR records and ensures regulatory compliance.
• Partner with Operations and HR to resolve issues and improve processes.
• Provides training on new policies and processes to staff.
• Maintains confidentiality and accurate data handling.

Skills

Compensation & Benefits administration

HR policy compliance

Strong communication

Confidentiality

Graveyard shift flexibility

Education

Bachelor's Degree

Tools

HRIS

Job description

The Compensation & Benefits Adminis responsible for the accurate and timely administration of employee compensation, benefits, HR records, and related processes at the corporate or site level. The role ensures compliance with company policies and government regulations while partnering closely with Operations, HR, and employees to resolve concerns and improve the overall employee experience.

Administers both government mandated and company initiated benefits at the Corporate and/or Site level. Likewise, ensures that all benefits administered are consistent to their corresponding status and level and on certain occasion, escalates special cases to the HR Leaders for further evaluation and approval.
Maintains a record of all Compensation and Benefits employee movement such as promotion, regularization, and merit increase / salary adjustments

Handles HR information system and maintains all 201 files

Partners with Operations and other concerned Department in solving employee benefits issues.

Provides ongoing training for new processes and policies for all employees, fielding any questions or concerns

Communicates regularly with Corporate HR department, maintaining knowledge of challenges, areas of improvement, and any concerns.

Accountable for all decisions, actions, and directives with respect to job responsibilities.

Follow up in a timely manner to ensure internal customer satisfaction

Make recommendations to implement improved processes

Knowledge, understanding, compliance, and enforcement of all applicable Federal and Local laws andregulations.

Knowledge, understanding, and compliance with company policies and procedure

Provide feedback to management concerning possible problems or areas of improvement in their respective functions

Perform other duties as assigned by management.

• Bachelor's Degree
• 2 years of related experience is required. Experience in handling C&B for a BPO or Call Center company is a plus
• Proficient personal computer skills, including Microsoft Office. Human Resource Information System (HRIS) experience preferred.
• Ability to maintain the highest level of confidentiality.
• Ability to complete work with a high level of accuracy and attention to detail.
• Ability to define problems, collect data, establish facts, and draw valid conclusions, to prioritize and work in a multi-tasked environment.
• Ability to adapt to a flexible schedule including graveyard shift
• Excellent interpersonal, written, and oral communication skills.
• Ability to work on flexible shift including graveyard schedule