Compassionate Veterinary Front Desk Specialist

Veterinary Practice Partners; Manchester (MO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and 401(k)

Employee pet discount

Job summary

Fox Creek Veterinary Hospital in Ballwin, MO seeks a skilled Veterinary Receptionist to serve as the primary contact for clients and their pets. This role balances administrative precision with warmth in a clinical setting.

Qualified candidates bring experience managing high-volume front desk operations and a commitment to excellent customer service, with a strong understanding of veterinary terminology and scheduling. The position offers full-time hours and a comprehensive benefits package.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist
• Experience with veterinary practice management software (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet)
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using the practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescriptions, vaccines and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-ups
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations
• Maintain accurate EMR and ensure timely data entry in the PIMS system
• Coordinate with veterinarians, technicians, and staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room

Skills

Customer service

High-volume front desk

Verbal communication

Conflict resolution

Active listening

Empathy

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Fox Creek Veterinary Hospital in Ballwin, MO seeks a skilled Veterinary Receptionist to serve as the primary contact for clients and their pets. This role balances administrative precision with warmth in a clinical setting.

Qualified candidates bring experience managing high-volume front desk operations and a commitment to excellent customer service, with a strong understanding of veterinary terminology and scheduling. The position offers full-time hours and a comprehensive benefits package.