Veterinary Receptionist

Socket.dev; Manchester (MO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off (PTO)

401(k) plan

Professional development

Employee pet discount

Job summary

Fox Creek Veterinary Hospital in Ballwin, MO seeks a skilled Veterinary Receptionist to be the primary contact for clients and pets. You will balance administrative precision with warmth across front-desk interactions in a clinical setting.

Qualified candidates will have 1+ year front-desk experience and familiarity with veterinary software. Benefits include medical/dental/vision, PTO, 401(k), and pet discounts. Schedule is full-time with rotating shifts.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software is preferred.
• Knowledge of veterinary terminology and vaccination protocols.
• Proficiency in scheduling, phone management, records, and payments.
• Strong customer service skills and composure in high-volume settings.
• Excellent verbal and written communication, with active listening.
• Comfort with handling animals of varying sizes and temperaments.

Responsibilities

• Greet and check in clients and patients; verify and update records.
• Answer a multi-line phone system; assist with scheduling and refills.
• Process payments, post charges, and explain invoices.
• Communicate medical information with compassion, including end-of-life discussions.
• Maintain EMR and practice management data entry.
• Coordinate with veterinarians and staff to manage patient flow.
• Keep reception area clean and welcoming.

Skills

Reception experience

Customer service

Multiline phone handling

Medical records management

Payment processing

Active listening

Conflict resolution

Animal handling

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Fox Creek Veterinary Hospital at Manchester seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities
• Employee pet discount because we know your pets are family, too

Salary: $18 - $20 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a full-time position with scheduled shifts Monday through Sunday between 7:00 AM and 8:00 PM. The schedule includes rotating evening, weekend, and holiday shifts.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Fox Creek Veterinary Hospital in Ballwin, MO

Our staff, as a team, is dedicated through continuing education and compassion to providing outpatients with the level of care we would demand for our own pets. These principles are our passion and by fulfilling them, we are living our dream of knowing that we make a difference by helping animals every day.