Veterinary Receptionist

Veterinary Practice Partners; Manchester (MO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and 401(k)

Employee pet discount

Job summary

Fox Creek Veterinary Hospital in Ballwin, MO seeks a skilled Veterinary Receptionist to serve as the primary contact for clients and their pets. This role balances administrative precision with warmth in a clinical setting.

Qualified candidates bring experience managing high-volume front desk operations and a commitment to excellent customer service, with a strong understanding of veterinary terminology and scheduling. The position offers full-time hours and a comprehensive benefits package.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist
• Experience with veterinary practice management software (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet)
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using the practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescriptions, vaccines and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-ups
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations
• Maintain accurate EMR and ensure timely data entry in the PIMS system
• Coordinate with veterinarians, technicians, and staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room

Skills

Customer service

High-volume front desk

Verbal communication

Conflict resolution

Active listening

Empathy

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Fox Creek Veterinary Hospital at Manchester seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Employee pet discount because we know your pets are family, too

Salary: $18 - $20 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a full-time position with scheduled shifts Monday through Sunday between 7:00 AM and 8:00 PM. The schedule includes rotating evening, weekend, and holiday shifts.

Responsibilities

• Greetand check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Fox Creek Veterinary Hospital in Ballwin, MO

Our staff, as a team, is dedicated through continuing education and compassion to providing outpatients with the level of care we would demand for our own pets. These principles are our passion and by fulfilling them, we are living our dream of knowing that we make a difference by helping animals every day.

#CSR