Compassionate Transit & Resident Services Lead

Montana Rescue Mission Group.; Billings (MT); On-site; USD 19,000 - 30,000; Part time

Job summary

Montana Rescue Mission is seeking a Resident Services & Transportation Specialist in Billings to support residents with safe transportation and essential services. The role includes daily facility tasks, record-keeping, and compassionate interaction within a mission-driven environment.

You will transport residents to appointments, assist with program needs, and help maintain a clean, orderly facility. Schedule is typically Tue–Sat with flexibility as needed.

Qualifications

• Must have a valid driver’s license and a clean driving record.
• Ability to pass background checks and insurance requirements.
• Experience driving vans or similar vehicles preferred.
• Strong organizational and time management skills.
• Ability to work independently and remain productive during downtime.
• Ability to interact respectfully with individuals from diverse backgrounds.
• Commitment to the mission and values of Montana Rescue Mission.

Responsibilities

• Safely transport residents to medical, legal, employment, and other approved appointments.
• Maintain timely pick-up and drop-off of residents.
• Provide a respectful, professional, and supportive transport environment.
• Follow all traffic laws and safety regulations at all times.
• Foster a respectful, calm, and supportive environment during transport.
• Maintain appropriate boundaries while engaging compassionately with residents.
• Communicate effectively with staff regarding schedules, changes, and resident needs.
• Complete deliveries and pickups as assigned (donations, supplies, including scheduled partner pickups such as Costco).
• Assist staff with transportation-related needs for program operations.
• Maintain accurate transportation logs, schedules, and mileage records.
• Coordinate with program staff to support transportation-related needs across departments.
• Assist in ensuring efficient use of time and resources during non-driving periods.
• Perform a daily morning trash sweep in designated areas surrounding the facility.
• Assist with general cleaning duties to support a safe and welcoming environment.
• Complete assigned support tasks to ensure consistent productivity and operational effectiveness.
• Contribute to a culture of ownership and pride in the condition of the facility.
• Perform routine cleaning of all assigned vehicles (interior and exterior).
• Conduct regular vehicle inspections and report any issues promptly.
• Coordinate and/or transport vehicles for routine maintenance and repairs.
• Ensure vehicles are fueled and ready for use at all times.
• Typical schedule may include Tuesday–Saturday shifts to support operational needs.

Skills

Dependability

Punctuality

Communication

Safety awareness

Time management

Compassionate interaction

Job description

Montana Rescue Mission is seeking a Resident Services & Transportation Specialist in Billings to support residents with safe transportation and essential services. The role includes daily facility tasks, record-keeping, and compassionate interaction within a mission-driven environment.

You will transport residents to appointments, assist with program needs, and help maintain a clean, orderly facility. Schedule is typically Tue–Sat with flexibility as needed.