Compassionate Pharmacy Technician for Hospice & Home Care
Dragonfly Health
Una candidatura completa en un minuto
Currículum y carta de presentación personalizados, listos para enviar.
Ventajas ofrecidas por este puesto de trabajo
Descripción de la vacante
Dragonfly Health in Nashville, TN is seeking a Pharmacy Technician to process prescriptions, maintain accurate patient profiles, and support hospice partners and clinicians with high-volume calls. You will ensure compliance, document activity, and participate in continuous improvement efforts.
The role emphasizes accuracy, confidentiality, and exceptional customer service within an agile team using innovative tech solutions.
Formación
- Experience as a Pharmacy Technician in a healthcare setting.
- Detail-oriented with emphasis on accuracy and compliance.
- Strong verbal and written communication; calm and empathetic.
Responsabilidades
- Process new prescriptions, refills, and discontinuations with accuracy.
- Maintain complete and compliant patient medication profiles.
- Respond to high-volume inbound calls from hospice partners, prescribers, and clinical staff.
- Triage and resolve routine service inquiries; escalate complex issues.
- Deliver exceptional customer service through clear communication and active listening.
- Apply de-escalation techniques in urgent or sensitive situations.
- Meet service level, quality, productivity, and documentation standards.
- Utilize pharmacy systems and internal tools to manage workflows.
- Identify service issues and partner with operations leadership on resolution.
- Participate in training, system updates, and continuous improvement initiatives.
Conocimientos
Herramientas
Descripción del empleo
Dragonfly Health in Nashville, TN is seeking a Pharmacy Technician to process prescriptions, maintain accurate patient profiles, and support hospice partners and clinicians with high-volume calls. You will ensure compliance, document activity, and participate in continuous improvement efforts.
The role emphasizes accuracy, confidentiality, and exceptional customer service within an agile team using innovative tech solutions.
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