Compassionate Patient Navigator & Care Coordinator

UTMB Health; Galveston (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

UTMB Health in Galveston, TX is seeking a Patient Navigator to support patients through their healthcare journey by coordinating appointments, explaining procedures, and connecting patients with community resources to reduce barriers to care.

You will collaborate with clinical teams to ensure timely follow-up, maintain accurate EHR documentation, and advocate for patient-centered care in a culturally sensitive environment.

Qualifications

• Bachelor’s degree required.
• One year relevant experience.
• Equivalent combination of education and experience may be considered.

Responsibilities

• Conducts comprehensive assessments of patients in person, by phone, or through review of medical records to identify barriers to care and support care coordination.
• Coordinates care and services by scheduling appointments, procedures, and follow-ups across multiple departments and providers to ensure timely access to care.
• Communicates with patients and families to explain procedures, answer questions, and provide guidance through the care process, ensuring understanding and comfort.
• Serves as a liaison between patients, providers, and support staff to promote effective communication and facilitate resolution of issues affecting care delivery.
• Reviews clinical referrals and documentation to verify appropriateness, completeness, and readiness for service-line evaluation, collaborating with care teams as needed.
• Assists patients with navigating healthcare systems by connecting them to community resources, financial counseling, transportation, and other support services.
• Maintains accurate documentation in electronic health records and other systems to ensure continuity of care and compliance with institutional policies.
• Advocates for patients’ rights and needs, ensuring that care is delivered in a culturally sensitive, respectful, and patient-centered manner.
• Collaborates with interdisciplinary teams to develop, implement, and monitor individualized care plans that support optimal health outcomes.
• Participates in performance improvement efforts, attends staff meetings, and stays current with relevant policies, procedures, and best practices in patient navigation.

Skills

Patient navigation

EPIC

Scheduling platforms

Interpersonal skills

Multitasking

Empathy

Trauma-informed care

Cultural competence

English communication

Education

Bachelor’s degree

Tools

EPIC

Scheduling platforms

Office productivity software

Job description

UTMB Health in Galveston, TX is seeking a Patient Navigator to support patients through their healthcare journey by coordinating appointments, explaining procedures, and connecting patients with community resources to reduce barriers to care.

You will collaborate with clinical teams to ensure timely follow-up, maintain accurate EHR documentation, and advocate for patient-centered care in a culturally sensitive environment.