Compassionate Patient Experience Advocate

JANICE A CHEATWOOD DC; Brandon (FL); On-site; USD 19,000 - 29,000; Part time

Benefits offered by this job

Employee discounts

Job summary

JANICE A CHEATWOOD DC in Brandon, FL is seeking a Patient Experience Advocate to welcome patients and ensure they feel heard and cared for from entry to exit. You will coordinate with the team to keep patients informed and comfortable with their chiropractic care.

The role emphasizes empathy, strong communication, and the ability to manage scheduling while assisting with basic exercises and therapies. On-site position with a family-friendly approach to care.

Qualifications

• Experience in a healthcare, chiropractic, or patient-facing office preferred.
• Strong verbal and written communication.
• Familiarity with electronic health records (EHR) and scheduling software is a plus.

Responsibilities

• Greet and check in patients with a warm, professional demeanor.
• Manage patient scheduling, reminders, and follow-up communications.
• Address patient inquiries, concerns, and feedback empathetically.
• Coordinate with clinical staff for smooth patient flow and minimal wait times.
• Assist with patient intake forms, insurance verification, and billing inquiries.
• Maintain accurate patient records and HIPAA compliance.
• Promote a positive office culture by advocating for patient satisfaction.
• Support families with young children in treatment processes.
• Guide patients through basic exercises.
• Assist patients with therapies (EMS, Decompression, Ultrasound, Laser).

Skills

Interpersonal skills

Communication skills

EHR familiarity

Scheduling software

Education

High school diploma

Associate degree preferred

Bachelor’s degree preferred

Tools

EHR systems

Scheduling software

Job description

JANICE A CHEATWOOD DC in Brandon, FL is seeking a Patient Experience Advocate to welcome patients and ensure they feel heard and cared for from entry to exit. You will coordinate with the team to keep patients informed and comfortable with their chiropractic care.

The role emphasizes empathy, strong communication, and the ability to manage scheduling while assisting with basic exercises and therapies. On-site position with a family-friendly approach to care.