Compassionate Patient Access Specialist — Part-Time Evenings

Novant Health; Mint Hill (NC); On-site; USD 22,000 - 30,000; Part time

Job summary

Novant Health Mint Hill Medical Center is seeking a Patient Access Specialist (Part-time) to deliver welcoming, accurate front-end support across hospital departments. You will register patients, verify insurance, collect demographic and financial data, and assist with transitions to clinical teams.

The role requires high school completion and 1 year of patient access or related experience; strong communication and teamwork are essential in a fast-paced healthcare setting.

Qualifications

• Minimum one year experience in patient access, registration, billing, cash collection, insurance and/or pre-certification in a medical environment preferred.
• One year of customer service experience in any field preferred.
• One year of clerical experience in medical office setting preferred.

Responsibilities

• Welcome and assist patients at key hospital entry points including the emergency and admitting departments.
• Perform pre-registration, registration, insurance verification, and accurate data entry.
• Collect and process patient demographic and financial information.
• Identify payment sources, collect co-pays or balances, and communicate with insurers.
• Support clinical teams by ensuring smooth transitions and accurate records.
• Maintain compliance with state/federal regulations and Joint Commission standards.
• Respond to patient needs in a fast-paced environment, including bedside registration or physical assistance when necessary.
• Cross-train across multiple administrative areas to ensure flexibility and team coverage.

Skills

Customer service

Communication

Confidentiality

Teamwork

Problem solving

Education

High School Diploma or GED

Tools

Patient registration system

Insurance verification

Job description

Novant Health Mint Hill Medical Center is seeking a Patient Access Specialist (Part-time) to deliver welcoming, accurate front-end support across hospital departments. You will register patients, verify insurance, collect demographic and financial data, and assist with transitions to clinical teams.

The role requires high school completion and 1 year of patient access or related experience; strong communication and teamwork are essential in a fast-paced healthcare setting.