Compassionate Medical Assistant - Women's Primary Care

CRM Hike; Roseville (MN); On-site; Full time

Job summary

Join a forward-thinking healthcare provider dedicated to enhancing women's health care for those 65 and older. As a Primary Care Medical Assistant, you'll play a crucial role in delivering personalized patient care, ensuring that every woman feels valued and understood. Your responsibilities will include assisting with patient appointments, managing medical records, and performing vital tasks such as phlebotomy. This position offers a chance to work in a supportive and innovative environment, where your contributions directly impact the quality of care provided to our patients. If you are passionate about women's health and have a strong commitment to exceptional service, this role is perfect for you.

Qualifications

• Completion of an accredited Medical Assistant Certification program is required.
• Training in phlebotomy is required.

Responsibilities

• Provide clinical and clerical support to physicians and clinicians.
• Room patients efficiently and ensure HIPAA compliance.
• Administer IM injectables and maintain patient records.

Skills

Customer Service

Phlebotomy

EMR Data Entry

Interpersonal Skills

Organizational Skills

Education

Medical Assistant Certification

High School Diploma

Tools

EMR Software

Job description

Primary Care Medical Assistant – Job Description

Employment Type: Full Time, Non-Exempt
Location: Rosedale Clinic | 2401 Fairview Ave N, #145, Roseville, MN
Shift Information: 10 hour shifts, M - F
Compensation: $22.00/hour+, dependent on experience

Who we are:
At Herself Health, we're on a mission to help women get more life out of life, together. We are building a new model of primary care for women 65+ to solve long-standing problems: rushed appointments, long wait times, and care that's generalized rather than specialized towards women’s needs later in life such as post-menopausal care, bone density, weight management, and mental, social and emotional well-being.

Our patient-centric Primary Care clinics are dispersed across Minneapolis/St. Paul, MN. We are thrilled to serve the Twin Cities metro in our clinics located in Highland Park (St. Paul), Crystal, and South Minneapolis with new clinics launching soon in both Rosedale and Eagan. Our team of 100+ colleagues is on a mission to innovate the primary care landscape for women 65+. We’re seeking like-minded individuals who share in this passion to join us!

About the Primary Care Medical Assistant Role:
The Primary Care Medical Assistant will be responsible for providing clinical, clerical, and technical support to assist the physicians (MD/DO) and Advanced Practice Clinicians (NP/PA) in the primary care setting. This person will be responsible for working with the Herself Health clinical team to provide outstanding patient care, communication, and outcomes. The Medical Assistant will play a vital role in establishing relationships with patients and ensuring every patient feels supported, heard, and trusted.

Core Responsibilities:

• Rooming patients with efficiency, modeling our "customer service first" values.
• Schedule patient appointments immediately following clinic visits, or via phone or portal.
• Assist patients in setting up their patient portal at the end of their visit.
• Ensure all forms, consents, and billing requests are reviewed and completed by patients.
• Protect patients' rights by practicing HIPAA and maintaining patient confidentiality.
• Obtain blood samples via venipuncture - phlebotomy skills are required.
• Perform data entry in EMR, including prepping EMR for the visit with upcoming or overdue preventative maintenance flags including immunizations and screenings.
• Review current medications, update medication list and prepare medication orders for refills and signature by the provider.
• Measure and record patient vital signs in the EMR.
• Prepare equipment, instruments, and patients for examinations; assist providers with exams, procedures, and medical treatments as needed.
• Clean and disinfect examination rooms following patient visits.
• Receive and direct phone calls, check-in patients, obtain necessary information to file and update patient records.
• Assist with proactive chronic disease management and population health.
• Administer IM injectables and medications to patients as ordered.
• Superior and frequent communication with providers regarding patient care opportunities and needs.
• Manage inventory of supplies and medical equipment. Order supplies as needed.

Core Qualifications:

• Concierge-level customer service and work ethic
• A high level of professionalism and confidentiality
• Excellent interpersonal skills
• Ability to work effectively in an innovative, fast-paced environment
• Must be highly organized and detail oriented
• Ability to communicate clearly and effectively both verbally and in writing with patients, clinical care team and external parties in a courteous and friendly manner
• Completion of an accredited Medical Assistant Certification program is required
• Training in phlebotomy is required

Additional Qualifications:

• Medical Assistant certification or diploma
• Passage of the pre-employment drug screen
• Passage of the pre-employment background check
• Eligibility and completion of employee references
• Proof of US Citizenship or Eligibility to Work in the US with a permanent resident card

We support Equal Employment Opportunities (EEO). We are committed to an inclusive workplace. We do not discriminate on the basis of race, religion, color, national origin, gender identity or expression, age, marital status, veteran status, disability status, parental status, political affiliation, or any other status protected by federal, state, or local laws.

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