Compassionate Medical Assistant & Patient Liaison

US Digestive Health; West Goshen (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

US Digestive Health is seeking a Medical Assistant with certification or an associate degree to join our clinical team. You will handle patient calls, coordinate with providers, and support daily office operations.

The role emphasizes compassionate patient care, accurate documentation, EMR data entry, and effective communication with patients and staff; we value professionalism and teamwork.

Qualifications

• Medical Assistant with Certification or Associates Degree.
• Excellent phone etiquette and communication skills and strong people skills.
• Possesses the ability to deal tactfully and effectively with patients and their families, other employees and physicians.

Responsibilities

• Triage patient calls to appropriate processer.
• Acting as liaison between the physician and the patient.
• Assume the role of patient advocate.
• Make every effort to remain a flexible, cooperative and supportive member of the office staff.
• Deal compassionately, professionally and courteously with patients, their families, physicians and fellow staff.
• Handle incoming patient calls concerning medical concerns and symptoms for providers and PA’s.
• Identifies an emergency situation and is able to effectively triage problem.
• Clear prescription refills with providers and submits renewals via electronic submission or phone when necessary to Pharmacies.
• Attends to patient medication prior Authorizations, accumulates necessary documentations and forwards info to patient pharmacy services and notifies patient of pharmacy decision on medication.
• Instructs patients on questions about procedures, procedure preps, orders diagnostic test and assures patient has appropriate instructions (paper documentation, diagnostic order requests, etc.).
• Under supervision of providers – give abnormal diagnostic results, pathologies, labs to patients not returning soon for follow up visit.
• Maintains accurate documentation of all phone conversations in patient’s EMR records and have signed off by provider .
• Communicates relevant information to provider, Director of Clinical Services, patient care staff and all staff to maintain continuity of patient care.
• Demonstrates good judgment and reasoning when investigating and problem solving.
• Demonstrates ability to tactfully handle difficult situations.
• Coordinate patient referrals requested to local and tertiary specialists.

Skills

Excellent phone etiquette

Strong people skills

Effective communication

Medical office coordination

Education

Medical Assistant Certification or Associate Degree

Job description

US Digestive Health is seeking a Medical Assistant with certification or an associate degree to join our clinical team. You will handle patient calls, coordinate with providers, and support daily office operations.

The role emphasizes compassionate patient care, accurate documentation, EMR data entry, and effective communication with patients and staff; we value professionalism and teamwork.