Compassionate Medical Assistant – Patient Care & Procedures

❤️HEART OF FLORIDA HEALTH CENTER; Ocala (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Heart of Florida Health Center is seeking a Medical Assistant to deliver quality patient care within our Florida clinics. You will support providers, prepare examination rooms, take vital signs, and document patient history in the EMR while upholding HIPAA standards and privacy rights.

The position requires a High School diploma, BLS certification, 1–2 years MA experience, and Florida MA/CNA certification preferred; Spanish fluency and pediatric background are also preferred.

Qualifications

• High School diploma or equivalent.
• Current BLS Certificate from nationally recognized organizations that include hands-on skills verification.
• 1–2 years experience as a medical assistant in a medical office, clinic, or hospital setting.
• State of Florida MA/CNA Certification preferred.
• Spanish fluency preferred.
• Pediatric background preferred.
• Ability to effectively communicate and establish collaborative relationships with physicians, patients, clinic and administrative staff, and the public.
• Maintains confidentiality of all medical, financial, and other sensitive materials and information.

Responsibilities

• Greets patients and visitors in a friendly, professional manner.
• Prepares examination and treatment room prior to and subsequent to provider examination.
• Performs and records vital signs accurately.
• Documents in vaccine, laboratory, and medication inventory logs, as well as records refrigerator and freezer temperatures as required
• Maintains inventory of supplies and/or informs designated person of any supplies that are needed on a regular basis
• Actively participates in daily care team huddles
• Performs peak flow, hemoglobin, urine dipstick, Accu-Check, pulse oximeter, visual acuity, and other in-office procedures as indicated during triage according to policy/procedure.
• Performs immunizations, injections, and lab draws as ordered by the provider.
• Documents all required notes, including patient history completely and timely.
• Interviews and records of medical history to include complete medication reconciliation at each visit.
• Enters lab requests into the computer, and ensures that results are received in a timely manner.
• Maintains quality and aseptic techniques using standard policies and procedures.
• Performs quality control tests per established protocol.
• Washes and prepares instruments for sterilization.
• Follows OSHA and infection control policies and procedures.
• Documents testing is done in the office in EMR for proper billing.
• Enters laboratory requisitions and pap tests accurately. Maintain a log of waived tests.
• Contacts patients to provide reports on completed tests.
• Documents disclosures of protected health information.
• Participates in care team huddles daily for efficient communication among the teams.
• Maps lab results through Document Import to appropriate orders for provider review.
• Obtains outside records for provider review.
• Assists providers during procedures/exams as necessary.
• Checks and responds to messages through the patient portal daily.
• Understands that our patients are our priority and maintains a respectful, pleasant, and polite demeanor at all times.
• Resolves patient issues as appropriate – notifies appropriate supervisor if unresolved.
• Performs routine housekeeping chores including daily cleaning of countertops, scales, and furniture in exam rooms.
• Documents/assists with processing referrals, including updates, in Referral Management.
• Fax referrals, receive and process faxes from labs and other test results.
• Copies and transmits We Care referrals.
• Utilizes resources in a cost-effective manner and charges supplies correctly.
• Places and returns calls as requested by Provider in a timely manner.
• Demonstrates priority setting and organizational skills.
• Exhibits punctuality and dependability in attendance and work habits.
• Performs CLIA-waived tests (to include hemoglobin and hemoglobin A1C) in the office as needed.
• Demonstrates knowledge and understanding of patient privacy rights (HIPAA). Maintains confidentiality of all medical, financial, and other sensitive materials and information in printed, electronic, or verbal form, which could jeopardize the privacy of patients and/or employees. Accesses and utilizes the minimum necessary patient-identifiable information to perform job responsibilities and duties and only for authorized purposes.
• Performs other duties as assigned by Center Nurse Manager or Chief Nursing Officer.

Skills

Communication

HIPAA knowledge

Organization

Dependability

Punctuality

Spanish language

Education

High School diploma or equivalent

BLS Certification

Florida MA/CNA Certification preferred

Tools

EMR System

Job description

Heart of Florida Health Center is seeking a Medical Assistant to deliver quality patient care within our Florida clinics. You will support providers, prepare examination rooms, take vital signs, and document patient history in the EMR while upholding HIPAA standards and privacy rights.

The position requires a High School diploma, BLS certification, 1–2 years MA experience, and Florida MA/CNA certification preferred; Spanish fluency and pediatric background are also preferred.