Compassionate Medical Assistant: Patient Care & Admin

TotalCare; Hurst (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

TotalCare is a leading healthcare provider in the Texas area, operating freestanding emergency rooms, family practice clinics, and a behavioral health center. This role supports clinical and clerical tasks under a provider's direction to ensure high-level patient care and a compassionate patient experience.

Responsibilities include vital signs, medical history collection, order entry for CPT/ICD-10, medical record maintenance, appointment scheduling, and patient communications by phone, email,

Qualifications

• Must read, write, and speak English to converse with patients.
• Must have high-level customer service skills.
• Basic computer skills, including email, internet and word processing programs.
• Knowledge and ability to work standard office equipment (phone, printer, fax, scanner).
• Knowledge and ability to work standard medical equipment.

Responsibilities

• Will perform various clinical and clerical duties under the direction of a provider.
• Take vital signs and medical history of the patients, prepare them for examination or tests, draw blood or other samples, and administer medications/injections as directed by a provider.
• Responsible for documenting and maintaining up-to-date medical records for patients in which employee has had contact with or provided service for.
• Answering phones & scheduling appointments.
• Entering orders as dictated from the provider; this may include entering the corresponding CPT or ICD-10 coding for insurance purposes.
• May assist the providers in examining and treating patients.
• Answer patients, pharmacies and outside specialists' queries about medicines and treatment per provider's orders; queries may be in-office, phone, fax, or electronic message format.
• Initiate and/or maintain correspondence with patients and insurance companies as well as other provider offices.
• Proper disposal of sharp objects/Bio-hazard in designated areas.
• Maintain a sanitary environment for patients and coworkers.
• Regular attendance and timeliness are essential functions of this position.
• All other duties as assigned by the department supervisor and/or other member of management.
• May be assigned to perform routine immunization and/or medical supply inventory.
• May be assigned to perform diagnostic testing (i.e.: stress tests, PFTs, 6 minute walks, EKGs, application of allergy serum).
• May be assigned to obtain provider signatures pertaining to home health orders and various documents requiring signatures.
• Sterilization of surgical instruments as well as preparing surgical kits.
• Check and respond to emails in a timely manner.
• Attend routine training classes and departmental meetings.
• Provide back-up assistance to the front office in times of need.

Skills

Customer service

English language

Computer literacy

Office equipment operation

Medical equipment knowledge

Job description

TotalCare is a leading healthcare provider in the Texas area, operating freestanding emergency rooms, family practice clinics, and a behavioral health center. This role supports clinical and clerical tasks under a provider's direction to ensure high-level patient care and a compassionate patient experience.

Responsibilities include vital signs, medical history collection, order entry for CPT/ICD-10, medical record maintenance, appointment scheduling, and patient communications by phone, email,