Compassionate Location Manager – Funeral Services

Dignity Memorial; Tumwater (WA); On-site; USD 90,000 - 115,000; Full time

Job summary

Dignity Memorial is seeking a Location Manager in Tumwater, WA to oversee daily operations at the funeral, cremation, and cemetery location. You will supervise staff, manage scheduling, maintain facilities, and ensure services meet the company’s standards of care and empathy for families.

This on-site leadership role requires budgeting, resource coordination, and compliance with regulatory policies, while building strong community relationships and coaching the team to deliver consistent,

Qualifications

• Customer-focused mindset and strong service standards to support families.
• Excellent communication with families, staff, and community partners.
• Proficiency in budgeting and basic financial management for location performance.
• Experience in training, coaching, and mentoring staff for service quality.
• Background in operations management, preferably in hospitality or service environments.
• Demonstrated leadership, problem-solving, and organizational skills for on-site priorities.
• Comfort working with families in emotionally sensitive situations with discretion and empathy.
• High school diploma or equivalent required; post-secondary business/management education preferred.

Responsibilities

• Oversee daily operations at the location (funeral, cremation, cemetery).
• Manage staff scheduling, workflow, and performance to ensure high standards.
• Monitor budgets and coordinate resources to meet company standards.
• Maintain facilities and grounds to organizational quality.
• Support families through the arrangement process and coordinate care.
• Foster community relationships and ensure regulatory and company compliance.
• Lead, coach, and develop team members to provide consistent service.

Skills

Customer service

Communication

Budgeting

Staff training

Operations management

Leadership

Empathy

Team building

Education

High school diploma or equivalent

Business/Management degree preferred

Job description

Dignity Memorial is seeking a Location Manager in Tumwater, WA to oversee daily operations at the funeral, cremation, and cemetery location. You will supervise staff, manage scheduling, maintain facilities, and ensure services meet the company’s standards of care and empathy for families.

This on-site leadership role requires budgeting, resource coordination, and compliance with regulatory policies, while building strong community relationships and coaching the team to deliver consistent,