Compassionate Funeral Services Coordinator

Service Corporation International; Columbus (OH); On-site; USD 29,000 - 42,000; Full time

Job summary

Service Corporation International (SCI) in Franklin, OH, is seeking a Funeral Services Assistant to support funeral operations. The role involves assisting on services, preparations, and general clerical tasks while maintaining compassionate client service at all times.

Responsibilities include greeting families, coordinating service logistics, driving vehicles for services, and providing office support as needed. A high school diploma and prior customer service experience are preferred.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Previous customer service and/or sales preferred.
• Proficient with MS Office and databases; willingness to learn.

Responsibilities

• Prepares for services by delivering and setting up floral arrangements, chairs, caskets, urns, and keepsakes.
• Assists with preparation of remains and basic cremation handling as permitted by law.
• Answers phones, handles office duties, and processes documents.
• Provides transportation support, ushers, and parking guidance.
• Drives funeral home vehicles for services and family pickups.
• Greets client families and provides information and assistance.
• Coordinates visitations, memorials and funeral services as requested.
• Maintains cleanliness and assists with post-service tasks.

Skills

Customer service

MS Office

Databases

Communication

Education

High school diploma or equivalent

Tools

MS Office

Databases

Job description

Service Corporation International (SCI) in Franklin, OH, is seeking a Funeral Services Assistant to support funeral operations. The role involves assisting on services, preparations, and general clerical tasks while maintaining compassionate client service at all times.

Responsibilities include greeting families, coordinating service logistics, driving vehicles for services, and providing office support as needed. A high school diploma and prior customer service experience are preferred.