Compassionate Funeral Services Coordinator

Service Corporation International; Amarillo (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

Service Corporation International is seeking a Service Support Specialist in Amarillo, Texas. The role involves providing exemplary customer service, coordinating with families during their time of loss, and supporting funeral directors. Candidates should have a high school diploma, good driving record, and at least 2 years of relevant experience.

Key responsibilities include scheduling services, collecting vital information, and ensuring all arrangements are handled with care. A compassionate approach and attention to detail are essential for success in this role.

Qualifications

• 2 years of experience in an office clerical or customer service capacity required.
• Experience working in a customer-focused and fast-paced professional environment required.
• Funeral industry experience preferred but not required.

Responsibilities

• Meets regularly with Funeral Director(s) to ensure customer needs are met.
• Frequently communicates with families to coordinate activities.
• Takes first calls and dispatches removal teams.
• Collects vital information, files death certificates and insurance claims.
• Assists during funeral services and events.

Skills

Strong knowledge of computers and software

Above average communication skills

High level of compassion and integrity

Problem solving skills

Ability to multi-task and set priorities

Detail oriented

Professional team player

Education

High School diploma or equivalent

Job description

Service Corporation International is seeking a Service Support Specialist in Amarillo, Texas. The role involves providing exemplary customer service, coordinating with families during their time of loss, and supporting funeral directors. Candidates should have a high school diploma, good driving record, and at least 2 years of relevant experience.

Key responsibilities include scheduling services, collecting vital information, and ensuring all arrangements are handled with care. A compassionate approach and attention to detail are essential for success in this role.