Compassionate Front Desk Concierge for Client Services

Service Corporation International; Fort Worth (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Service Corporation International in Fort Worth, Texas is seeking a friendly front desk receptionist to greet visitors and answer calls, directing inquiries to the appropriate staff. This role supports general office duties and provides a welcoming environment for clients and families.

The position handles mail, records, and light typing, while maintaining a tidy waiting area and coordinating with staff to ensure smooth daily operations, including weekend hours when required.

Qualifications

• High School Diploma or equivalent.
• Six months general office, receptionist, or administrative support experience preferred.
• Proficient at operating telephones, fax, copier.
• Professional interpersonal skills to handle sensitive and confidential situations.
• Ability to work schedule including Saturday and or Sunday and beyond standard business hour.

Responsibilities

• Greets guests and visitors, offering assistance when entering the building.
• Notifies staff members when appointments arrive and escorts guests to appropriate room.
• Answers, screens, and routes incoming calls to appropriate staff members.
• Immediately notifies and involves management with customer service and security issues.
• Receives deceased belongings from family and follows chain of custody procedures.
• Maintains guest-waiting area, disposing of trash, replacing tissues, and general straightening of furniture.
• Receives incoming mail and packages.
• Maintains organized and current electronic and paper files and records, such as deeds and trust files.
• May perform light typing, proofreading, data entry or printing.

Skills

Professional interpersonal skills

Clear and professional speaking voice

Poise and diplomacy

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

Service Corporation International in Fort Worth, Texas is seeking a friendly front desk receptionist to greet visitors and answer calls, directing inquiries to the appropriate staff. This role supports general office duties and provides a welcoming environment for clients and families.

The position handles mail, records, and light typing, while maintaining a tidy waiting area and coordinating with staff to ensure smooth daily operations, including weekend hours when required.