Compassionate ENT Phone Triage Medical Assistant

Elevate ENT Partners; Powell (TN); On-site; USD 35,000 - 45,000; Full time

Job summary

A healthcare provider is seeking a Phone Triage Medical Assistant to serve as the first point of clinical contact for patients. The role requires assessing patient symptoms, providing guidance based on protocols, and coordinating care. Ideal candidates should have a high school diploma, completion of a Medical Assistant program, and 1–2 years of experience, preferably in ENT or urgent care settings. Strong phone etiquette and clinical knowledge of ENT conditions are essential. Competitive salary offered in Powell, Tennessee.

Qualifications

• Minimum 1–2 years of experience in a medical office setting.
• ENT, urgent care, or primary care experience preferred.

Responsibilities

• Answer incoming patient calls regarding clinical concerns.
• Coordinate patient appointments based on triage outcomes.
• Document all patient interactions in the EMR.

Skills

Strong phone etiquette

Clinical knowledge of ENT conditions

Ability to work in a fast-paced environment

Education

High school diploma or equivalent

Completion of an accredited Medical Assistant program

Job description

A healthcare provider is seeking a Phone Triage Medical Assistant to serve as the first point of clinical contact for patients. The role requires assessing patient symptoms, providing guidance based on protocols, and coordinating care. Ideal candidates should have a high school diploma, completion of a Medical Assistant program, and 1–2 years of experience, preferably in ENT or urgent care settings. Strong phone etiquette and clinical knowledge of ENT conditions are essential. Competitive salary offered in Powell, Tennessee.