Compassionate Donor Family Liaison

New England Donor Services; Boston (MA); On-site; USD 43,187 - 61,509; Full time

Benefits offered by this job

Generous paid time off

Health, dental, vision insurance

Life insurance 2x annual salary

Fertility benefits

Retirement plan with contributions

Tuition reimbursement

Employee assistance program

Pet insurance

Job summary

New England Donor Services (NEDS) seeks a Family Support Liaison to provide empathetic, on-site support to donor families across New England. You will collaborate with hospital teams, guide families through grief, and ensure accurate documentation in the EMR.

The role requires on-call shifts, travel within the Boston area, and alignment with NEDS mission and values. Bachelor’s degree preferred; healthcare background helps.

Qualifications

• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Outlook; EMR experience (Cerner, Epic, Meditech) preferred.
• Strong interpersonal, written and verbal communication; ability to think critically and solve problems.
• Excellent organization; ability to prioritize, manage competing deadlines, and handle confidential information with discretion.

Responsibilities

• Receive referrals on-site and collaborate with hospital care team; provide support to next-of-kin.
• Advocate for religious accommodation needs of donor families.
• Guide families through grief and loss during the donation process.
• Perform duties when no DCD support is scheduled as assigned by PFC or designee.
• Document all follow-up in the NEDS EMR and participate in required meetings and trainings.

Skills

Computer literacy

Interpersonal skills

Organization

Confidentiality

Education

Bachelor’s degree preferred

Chaplaincy/palliative care background preferred

Tools

Cerner EMR

Epic EMR

Meditech EMR

Job description

New England Donor Services (NEDS) seeks a Family Support Liaison to provide empathetic, on-site support to donor families across New England. You will collaborate with hospital teams, guide families through grief, and ensure accurate documentation in the EMR.

The role requires on-call shifts, travel within the Boston area, and alignment with NEDS mission and values. Bachelor’s degree preferred; healthcare background helps.