Compassionate Care Services Specialist

Ohio's Hospice; Dayton (OH); On-site; USD 36,000 - 42,000; Full time

Job summary

Ohio's Hospice in Dayton, OH is seeking a Care Services Representative to be the first contact for patients, families, physicians and partners. You will guide callers to the right clinician and provide information about services with compassion and professionalism.

The role emphasizes empathetic communication, confidentiality, and accurate documentation in our care coordination center. Monday–Friday schedule with in-person work supports a mission-driven patient experience.

Qualifications

• High school diploma or GED required.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to communicate with compassion, patience, and professionalism.
• Strong organizational skills and attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• Comfortable using computers, multiple software programs, phone systems, and communication platforms.
• Ability to handle confidential information appropriately.

Responsibilities

• Answer incoming calls promptly and professionally, providing compassionate customer service.
• Serve as the first point of contact for patients, families, healthcare professionals, and community partners.
• Gather accurate information and direct callers to the appropriate clinician, scheduler, triage nurse, department, or team member.
• Provide general information about Ohio's Hospice services and programs.
• Document calls, messages, and other relevant information accurately in designated computer systems.
• Ensure messages are communicated and routed for timely follow-up.
• Recognize urgent or time-sensitive concerns and elevate them according to established procedures.
• Monitor call queues and help maintain established service and response standards.
• Assist callers with navigating organizational resources and services.
• Maintain confidentiality and professionalism in all communications.
• Participate in team meetings, training, and ongoing quality improvement efforts.
• Perform additional departmental duties as needed.

Skills

Communication skills

Customer service

Multitasking

Organizational skills

Computer literacy

Confidential information handling

Education

High school diploma or GED

Tools

Electronic medical records experience

Job description

Ohio's Hospice in Dayton, OH is seeking a Care Services Representative to be the first contact for patients, families, physicians and partners. You will guide callers to the right clinician and provide information about services with compassion and professionalism.

The role emphasizes empathetic communication, confidentiality, and accurate documentation in our care coordination center. Monday–Friday schedule with in-person work supports a mission-driven patient experience.