Compassionate 2-1-1 Call Specialist

UNITED WAY OF SAN ANTONIO & BEXAR COUNTY; San Antonio (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Employer-subsidized healthcare

403(b) retirement plan with matching

Paid holidays and personal leave

Job summary

UNITED WAY OF SAN ANTONIO & BEXAR COUNTY is seeking a 2-1-1 Call Specialist to provide high-quality support and referrals to individuals seeking essential services. This role requires compassion and thoroughness in addressing various needs like food, housing, and healthcare.

Successful candidates will manage high-pressure calls, conduct needs assessments, and utilize technology platforms effectively. A Bachelor’s degree and relevant experience are preferred. The position offers a comprehensive benefits package and is ideal for those passionate about community service.

Qualifications

• Bachelor’s Degree preferred, or equivalent work experience.
• Minimum 4 years' experience in a related field or 2 years in a call center.
• Excellent judgment and problem-solving skills required.

Responsibilities

• Provide compassionate assistance with essential needs.
• Conduct thorough assessments to identify caller needs.
• Document service utilization accurately in required systems.

Skills

Customer service

Problem-solving

Verbal communication

Active listening

Crisis intervention

Education

Bachelor's Degree

High School Diploma or GED

Tools

Microsoft Office Suite

I&R software systems

Cisco

Job description

UNITED WAY OF SAN ANTONIO & BEXAR COUNTY is seeking a 2-1-1 Call Specialist to provide high-quality support and referrals to individuals seeking essential services. This role requires compassion and thoroughness in addressing various needs like food, housing, and healthcare.

Successful candidates will manage high-pressure calls, conduct needs assessments, and utilize technology platforms effectively. A Bachelor’s degree and relevant experience are preferred. The position offers a comprehensive benefits package and is ideal for those passionate about community service.