Company Operations Manager

Whatnot; New York (NY); Hybride; USD 167 000 - 185 000; Plein temps

Avantages offerts par ce poste

Health benefits (Medical, Dental, VIs?

Work From Home Support

Home office setup allowance

Cell phone and internet allowance

Wellness monthly allowance

Childcare allowance

Family planning allowance

401k employer match up to 4%

Pension plans internationally

Dogfooding allowance

Parental leave (16 weeks paid)

Résumé du poste

Whatnot is seeking a Company Operations Manager / Senior Manager to shape how we plan, decide, and execute across functions and markets. You will run core operating rhythms, OKRs, and cross-functional reviews with scale in mind.

You will build tools to track progress, map decision rights, and remove bottlenecks while driving AI-enabled process improvements. This role partners with Product, Engineering, and Operations to ensure we deliver the best experience for buyers and sellers.

Qualifications

• 5–7+ years experience in consulting, investment banking/private equity, or a fast-growing startup.
• Experience designing and running operating processes (planning cycles, reviews, OKRs, metric standardization).
• Ability to move fast with limited structure and guidance.
• Strong stakeholder management and cross-functional influence.
• Fluency in using AI tools to enhance problem-solving and execution.

Responsabilités

• Own core operating rhythms: planning, OKR cycles, and business reviews across functions and international markets.
• Build execution visibility with tooling to track progress against aggressive goals and blockers.
• Map decision rights across functions and countries and stand up review forums.
• Identify friction points and streamline processes, rollout AI-enabled tooling.
• Partner with Product, Engineering, and Operations to ensure the company works on high-impact priorities and resolves issues end-to-end.

Connaissances

Strategic thinking

Cross-functional collaboration

Data-driven decision making

AI tooling fluency

Process optimization

Formation

Bachelor's degree in Business, Economics, or related field

Outils

SQL

Dashboards

Description du poste

Join the Future of Commerce with Whatnot! Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops. As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact. We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.

Role

• The Company Operations Manager / Senior Manager plays a significant role in building the processes and tools that drive how Whatnot plans, decides, and executes. Working directly with Whatnot's leadership team, this role will work cross-functionally to lead large, critical initiatives and solve complicated, unstructured problems.

• Run the company's operating rhythm: Own core pieces of how Whatnot plans and executes — company planning and OKR cycles, business reviews across functions and international markets, and the operating cadences that keep teams accountable and moving fast
• Build execution visibility: Build tooling to serve as a single source of truth for tracking progress against aggressive goals, highlighting key metrics, resource allocation, and blockers — helping teams stay lean and iterate faster
• Make decision-making fast and clear: Map how decisions get made across functions and countries, codify decision-rights, and stand up the review forums that ensure changes across the business are measured and monitored on an ongoing basis
• Help Whatnot run better: Regularly talk with teams across the business about what slows them down most, then systematically remove that friction — streamlining high-friction processes, improving how we run day-to-day, and rolling out best-in-class tooling with AI at the core
• Deliver for our users: Everything above exists so Whatnot can build the best experience for buyers and sellers — partner with Product, Engineering, and Operations to make sure the company is working on the right things, and own resolution of high-impact issues end-to-end when things go wrong

We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our LA, SF, NY or Seattle hubs.

You

• Bachelor's degree in Business, Economics, or related field
• 5-7+ years experience in consulting, investment banking/private equity, or a fast-growing startup
• Experience designing and running operating processes (e.g., planning cycles, business reviews, OKRs, metric standardization) — and making them stick across teams
• Able to move remarkably fast with little structure, guidance
• Curious to learn about different parts of the business and how to pull certain levers to grow faster
• Ability to operate independently and go deep on ambiguous projects
• Demonstrated ability to work and influence cross-functionally. You are proactive, great at communicating with different audiences and can bring stakeholders on-board. You seek out and have a track record for driving change and impact in a fluid, unstructured working environment
• Fluency in using AI tools to enhance problem-solving, analysis, and execution across a wide range of business challenges

Nice to Have

• Experience working on a marketplace or a two-sided platform
• Experience or passion for buying and selling in online marketplace communities
• Experience standing up operating cadences, tooling, or process improvement at a scaling company
• Proficiency with SQL & dashboards

Benefits

• Generous Holiday and Time off Policy
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
  • Home office setup allowance
  • Monthly allowance for cell phone and internet
• Care benefits
  • Monthly allowance for wellness
  • Annual allowance towards Childcare
  • Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
  • All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
• Parental Leave
  • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Please note: Whatnot will only contact you through official @whatnot.com email addresses. If you see an email impersonating a Whatnot recruiter, please disregard and report it as spam.

EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

Compensation Range: $167K - $185K