Community Workforce Advocate

Metropolitan Family Services; Chicago, Northern (IL, KY); Hybrid; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision

HSA contributions

Teladoc services

401K match

Job summary

Metropolitan Family Services in Chicago is hiring a Workforce Associate to support job seekers and employers at the North Center office. You will help process applications, provide information on workforce services, and coordinate referrals to community resources while maintaining data in multiple databases.

This role requires outreach, workshop facilitation under prescribed curricula, and collaboration with Career Coaches.

Qualifications

• High School Diploma or equivalent education required.
• 3+ years of experience in the workforce field.
• Experience collecting and analyzing data from job seekers and employers in diverse settings.

Responsibilities

• Processes workforce job seekers applications in databases (ECM, Redcap, Salesforce, Illinois Work net).
• Assists job seekers by answering routine questions, scheduling appointments, and updating information in databases.
• Informs job seekers of services, explains forms, checks for completeness and accuracy.
• Provides labor market information on wages, growth and benefits to job seekers by phone or in person.
• Makes referrals to community resources and coordinates with Career Coaches.
• Gathers and compiles statistical information to track program performance and schedules.
• Facilitates job search/workshop sessions using prescribed curricula.
• Assists program staff with outreach and recruitment.
• Other duties as assigned.

Skills

Microsoft Office

Detail oriented

Communication

Interpersonal skills

Multitasking

Diversity collaboration

Computer skills

Tools

ECM

REDCap

Salesforce

Illinois Worknet

Job description

Metropolitan Family Services in Chicago is hiring a Workforce Associate to support job seekers and employers at the North Center office. You will help process applications, provide information on workforce services, and coordinate referrals to community resources while maintaining data in multiple databases.

This role requires outreach, workshop facilitation under prescribed curricula, and collaboration with Career Coaches.