Community Workforce Advocate

Family Shelter Service, Inc.; Chicago (IL); Hybrid; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision

HSA contributions

Teladoc services

401K match

Job summary

Metropolitan Family Services in Chicago is hiring a Workforce Associate to support job seekers and employers at the North Center office. You will help process applications, provide information on workforce services, and coordinate referrals to community resources while maintaining data in multiple databases.

This role requires outreach, workshop facilitation under prescribed curricula, and collaboration with Career Coaches.

Qualifications

• High School Diploma or equivalent education required.
• 3+ years of experience in the workforce field.
• Experience collecting and analyzing data from job seekers and employers in diverse settings.

Responsibilities

• Processes workforce job seekers applications in databases (ECM, Redcap, Salesforce, Illinois Work net).
• Assists job seekers by answering routine questions, scheduling appointments, and updating information in databases.
• Informs job seekers of services, explains forms, checks for completeness and accuracy.
• Provides labor market information on wages, growth and benefits to job seekers by phone or in person.
• Makes referrals to community resources and coordinates with Career Coaches.
• Gathers and compiles statistical information to track program performance and schedules.
• Facilitates job search/workshop sessions using prescribed curricula.
• Assists program staff with outreach and recruitment.
• Other duties as assigned.

Skills

Microsoft Office

Detail oriented

Communication

Interpersonal skills

Multitasking

Diversity collaboration

Computer skills

Tools

ECM

REDCap

Salesforce

Illinois Worknet

Job description

If asked to describe the culture at Metropolitan Family Services, we could do that in one word. COMMUNITY! Reflected in both our internal culture as well as through the services we provide, community is at the heart of all we do.

Metropolitan Family Services(MFS) empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Are you looking to have an impact on more than just a company’s bottom line? Then we’d love to hear from you!

We are currently looking to fill a Workforce Associate role at our North Center office.

SALARY:

• The average starting salary for this position will fall in the range of $36,000 and $42,000 annually. Where candidates fall in this range will be based on skill and experience level.

ESSENTIAL JOB FUNCTIONS:

• Processes workforce job seekers applications in specific databases including ECM and assists with data entry into Redcap, Salesforce, Illinois Work net, and other funder provided databases.
• Receives workforce participants and job seekers, assists job seekers by
  answering routine questions; provides general program and intake information; makes appointments for job seekers; and gives out application forms and updates information into the databases.
• Informs job seekers of workforce services; applies knowledge of programs explains standard forms, checks forms for completeness and correctness processes, files and codes forms.
• Provides job seekers with general labor market information, such as wage and salary, occupational growth within industries, labor availability, and labor benefits, and answers technical questions pertaining to workforce programs and procedures by phone or in person.
• Communicates with job seekers to provide information about and to make referrals to other organizations in the community. Makes referrals to various other programs and agencies using knowledge of types of services available works with Career Coaches on referring job seekers to other community resources to address immediate income and support needs.
• Performs support services for the workforce services staff; gathers and compiles statistical information to track and monitor program performance, schedules, administers and scores performance and other tests.
• Facilitate job search, job seeking and job keeping workshop(s) using prescribed curriculum(s) provided by the Agency.
• Assists program staff with outreach and recruitment.
• Other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES:

• Good computer skills and ability and willingness to learn a variety of
  applications.
• Proficiency with Microsoft Office programs.
  Must be detailed oriented with good organizational skills.
• Excellent communication skills (verbal and written).
• Excellent interpersonal skills.
• Ability to multitask within a fast-paced environment and meet multiple deadlines simultaneously.
• Ability to work effectively with diverse individuals and groups.

QUALIFICATIONS:

• High School Diploma or equivalent education required.
• 3+ years of specific experience in the workforce field (public contact work, job/claims, referral/placement, and outreach) required.
• Experience obtaining, analyzing and evaluating data such as job/claims interviewing, testing, referral and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions required.

ADDITIONAL REQUIREMENTS:

• Satisfactorily pass all relevant screenings and criminal background checks.

TRANSPORTATON/TRAVEL REQUIREMENTS:

• Driving for work required with a personally owned vehicle. Travel between sites required.

PHYSICAL DEMANDS:

While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch. The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing and viewing a computer terminal.

Metropolitan Family Services puts our people first with a top-of-the-line benefits package. Find out more by clicking here !

Some highlights include:

• Medical Coverage, Dental Coverage, and Vision Coverage.
• Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.
• FREE General Medicine and Behavioral Health Teladoc services provided to all team members.
• Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.

And so much more! Make sure you click here to see the full suite of benefits offered!

Some of the above benefits are available for part-time and temporary workers, but not all. Be sure to inquire upon your hire as to which benefits apply to you.

MORE ABOUT US:

Metropolitan is Illinois' first comprehensive human services agency and reaches more than 122,970 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs, and DuPage County with services promoting education, economic stability, emotional wellness, and empowerment.

Qualifications

Skills

Required

Word

Some Knowledge

PowerPoint

Some Knowledge

Excel

Some Knowledge

Interpersonal Skills

Some Knowledge

Organizational Skills

Some Knowledge

Verbal and Written Communication

Some Knowledge

Analytical Skills

Some Knowledge

Behaviors

Required

Enthusiastic

: Shows intense and eager enjoyment and interest

Team Player

Team Player

: Works well as a member of a group

Innovative

: Consistently introduces new ideas and demonstrates original thinking

Dedicated

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Detail Oriented

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Required

Goal Completion

Goal Completion

: Inspired to perform well by the completion of tasks

Ability to Make an Impact

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.