Community Wellness Patient Care Coordinator

SouthEast Alaska Regional Health Consortium (SEARHC); Juneau (AK); On-site; USD 35,900 - 49,703; Full time

Benefits offered by this job

Retirement

Paid time off

Health insurance

Dental benefits

Vision benefits

Life insurance

Short- and long-term disability

Job summary

SouthEast Alaska Regional Health Consortium (SEARHC) is looking for a dedicated professional to coordinate care delivery in the Community Wellness Division. The ideal candidate will oversee patient appointments, track data for health programs, and promote wellness while ensuring a clean, safe environment. A High School Diploma and two or more years in a healthcare setting are required. This role offers generous benefits such as health insurance, retirement plans, and paid time off.

Qualifications

• Two or more years’ experience in a healthcare setting is required.
• Primary care or specialty clinic experience preferred.
• Knowledge of medical terminology and insurance plans.

Responsibilities

• Coordinate safe, patient-centered care within the Community Wellness Division.
• Assesses skills of patients, encourages autonomy through support.
• Communicate regularly with patients regarding services.

Skills

Computer use

Problem-solving

Conflict resolution

Interpersonal skills

Organizational skills

Education

High School Diploma or equivalent

Associate’s degree or 2 years of college in a relevant field

Tools

EHR

Job description

Pay Range $26.06 - $36.08

This position functions within SEARHC Community Wellness and is responsible for coordinating the delivery of appropriate and timely care for patients, promoting quality and cost-effective health care outcomes and ensuring efficient daily operations of the Nutrition Services Team, WISEWOMAN, Women’s Health Program and Diabetes Education Team.

We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, vision benefits, life insurance, and short- and long-term disability.

Key Essential Functions And Accountabilities Of The Job

• Assists the Community Wellness Division in coordinating safe, effective, efficient, equitable, patient-centered care.
• Assesses the self-management skills of patients and caregivers and encourages wellness and autonomy through support, training, and coordination of referred services.
• Communicates regularly with patients and caregivers regarding referred services.
• Utilizes sound knowledge and judgement in determining prioritization of patient referrals, outreach, and coordination of care to maintain patient safety and service quality.
• Supports care coordination within and outside of the SEARHC health system to ensure a consistent, effective, supportive system of care.
• Tracks and maintains case management coordination data identified by program managers.
• Works autonomously to assess frameworks and identify solutions at an individual, community, and system level, seeking supervisor support when indicated.
• Schedules patient appointments, answers patient calls/queries, monitors and communicates to patients through WellApp messaging.
• Generates patient letters and completes relevant forms as needed.
• Advocates for patients and their caregivers at service-delivery level, empowers patient decision-making and self-care, and addresses patient needs in a timely manner.
• Collaborates with the Community Wellness Division members to establish plans of care to maximize patient healthcare outcomes.
• Verifies patients' insurance profiles and demographics are current and updates as needed.
• Participates in departmental and clinical improvement efforts, maintains a clean and safe working environment for self, staff, and patients, and maintains compliance with annual competencies.
• Fosters partnerships through teamwork and utilizes resources effectively.
• Supports Community Wellness staff, works with team to ensure coverage of administrative duties and scheduling for all service lines.
• Monitors and updates schedules for Nutrition Services team, WISEWOMAN Women’s Health Program and Diabetes Education Team: checking patients in, noting cancellations, and filling open slots with cancellation lists as available; utilizes and manages all incoming Well App, voicemail, email, and phone lines.
• Monitors all scheduled patients’ upcoming appointments and completes preregistration ensuring correct provider information and verifies insurance eligibility.
• Verifies provider IT accounts, travel, and housing requests.
• Coordinates educational in-services provided by the Community Wellness providers if needed.
• Promotes, encourages, and displays the highest level of customer service, professional behavior, and courtesy to patients and staff.
• Completes data collection as requested by leadership.
• Assures all data is input into designated database for ease of communication across the consortium.

Other Functions

• Maintains a clean and safe working environment including adequate supplies and upkeep of unit and equipment, reporting any defective or missing equipment and safety hazards.
• Performs duties as assigned in a responsible, respectful, and caring manner.

Supervisory Responsibilities

• This position does not require direct supervisory responsibilities.
• Assists in training and onboarding of new staff.

Education, Certifications, And Licenses Required

• High School Diploma or equivalent.
• Associate’s degree or 2 years of college in social work, social services, healthcare administration, business administration, or related field.
• 4 years of relevant professional level experience may be exchanged for a degree.

Experience Required

• Two or more years’ experience in a healthcare setting – required.
• Primary care or specialty clinic experience preferred.

Knowledge of

• Medical terminology.
• Using EHR.
• Insurance plans and policies.

Skills In

• Computer use.
• Problem-solving and conflict resolution.
• Strong interpersonal and organizational skills.

Ability to

• Multi-task and work independently in a fast-paced environment.