Community Supports Coordinator

24 Hour Home Care; El Segundo (CA); Hybrid; USD 32,000 - 34,000; Full time

Job summary

24 Hour Home Care in El Segundo, CA is seeking a Community Supports Coordinator to guide caregivers through onboarding and first shifts, ensuring timely start of care and accurate timekeeping in FSL.

The role collaborates with Upstream Coordinators, members, and internal teams, managing documentation, verification, and admissions while maintaining HIPAA compliance. This is a hybrid position with monthly in-office presence in El Segundo.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of customer service experience or experience in a service-oriented role.
• Experience supporting customers or applicants through multistep processes, including documentation collection and follow-up.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Spanish-speaking ability preferred.

Responsibilities

• Manage assigned caregivers from the Upstream handoff through application completion, reviewing documentation, conducting consistent follow-up, and resolving outstanding requirements.
• Coordinate caregiver hiring requirements, including identification verification, employment eligibility, background checks, required approvals, and hiring readiness.
• Partner with members and caregivers to coordinate the first shift within 48 hours of hire, provide FSL training, troubleshoot access issues, and confirm accurate first-shift documentation.
• Support member admissions, caregiver rehires, and post-hire inquiries, collaborating with internal teams and Case Managers to address service concerns and ensure continuity of care.
• Maintain accurate caregiver and member records in Salesforce, track onboarding progress and outstanding requirements, and ensure compliance with company policies and HIPAA requirements.

Skills

Customer service

Onboarding

Documentation

Time management

Bilingual Spanish

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Build a Career That Changes Lives - Including Your Own

24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.

Here, the work you do matters. Whether you’re supporting clients directly or helping drive our business forward, every role contributes to improving lives and strengthening the communities we serve.

Grow with purpose. Lead with heart. Make a difference every day.

Watch this short video to see the heart behind our work and the impact our teams create every day.

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies :

In the spirit ofOwn(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details!

The Role

The Community Supports Coordinator, AWC Downstream supports the Agency with Choice (AWC) service line by guiding caregivers through the final stages of onboarding, from application completion and hiring requirements through their first shift. This role ensures caregivers are prepared to begin providing services while supporting members through admission and the start of care.

The Community Supports Coordinator works closely with Upstream Coordinators, internal teams, members, and caregivers to resolve onboarding barriers, coordinate first shifts within 48 hours of hire, and ensure accurate timekeeping through Field Service Lightning (FSL).

Primary Responsibilities

Manage assigned caregivers from the Upstream handoff through application completion, reviewing documentation, conducting consistent follow-up, and resolving outstanding requirements.

Coordinate caregiver hiring requirements, including identification verification, employment eligibility, background checks, required approvals, and hiring readiness.

Partner with members and caregivers to coordinate the first shift within 48 hours of hire, provide FSL training, troubleshoot access issues, and confirm accurate first-shift documentation.

Support member admissions, caregiver rehires, and post-hire inquiries, collaborating with internal teams and Case Managers to address service concerns and ensure continuity of care.

Maintain accurate caregiver and member records in Salesforce, track onboarding progress and outstanding requirements, and ensure compliance with company policies and HIPAA requirements.

This is a hybrid position, coming into the El Segundo office 1x per month.

Work Schedule:

Standard business hours are 8:00 a.m. to 6:00 p.m. Pacific Time, however, t his position follows an alternating biweekly schedule in Pacific Time:

• Week 1: Monday–Friday, 10:00 a.m.–7:00 p.m.
• Week 2: Either Sunday–Thursday or Tuesday–Saturday, with weekday shifts from 10:00 a.m.–7:00 p.m. and the scheduled weekend shift from 8:00 a.m.–5:00 p.m.

What You Bring to the Table

Qualifications

High school diploma or GED required.

Minimum 1 year of customer service experience or experience in a service-oriented role.

Experience supporting customers or applicants through multistep processes, including documentation collection and follow-up.

Proficiency in Microsoft Office, including Word, Excel, and Outlook.

Spanish-speaking ability preferred.

Skills

Customer service, caregiver engagement, and relationship building

Strong written and verbal communication

Organization, time management, and deadline prioritization

Problem solving, sound judgment, and attention to detail

Cross-functional collaboration and accurate documentation

What We Bring to the Table

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.

Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.

Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.

For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

The expected California Pay Range for this position:

$23 - $24.84 USD