Community Supports Coordinator

HCA - Helping Celebrate Abilities; City of Binghamton (NY); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement plan with company matching

Telehealth/concierge medicine

FSA

HSA

Life insurance

Short-term disability insurance

Long-term disability insurance

Tuition reimbursement

Professional development assistance

Travel reimbursement

Job summary

HCA - Helping Celebrate Abilities is seeking a qualified supervisor to oversee designated Community Support Programs and ensure adherence to OPWDD standards. You will lead staff, coordinate hiring and training, and maintain essential program records while fostering collaboration with families and community agencies.

The role emphasizes developing individualized plans, ensuring safety, and maintaining high service quality.

Qualifications

• Must be a QIDP overseeing habilitation plans.
• Bachelor’s degree in human services and 1–2 years with developmentally disabled individuals; supervisory experience in an OPWDD program.

Responsibilities

• Develop and maintain Habilitation plans.
• Supervise Community Support staff and volunteers and resolve escalated issues.
• Participate in hiring and ensure staff orientation and ongoing training.
• Evaluate staff performance and recommend personnel actions.
• Coordinate staffing levels and approve time off requests.
• Adhere to OPWDD regulations and procedures.
• Oversee daily operation and record keeping for programs and participant records.
• Communicate issues to management and prepare required reports.
• Develop liaison with families and community agencies.
• Promote independence via the Individual Program Plan and ensure program safety.
• Provide on-call support as needed.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Time management

Active listening

Problem solving

Multi-tasking

Team collaboration

Driver's license

Education

Bachelor’s Degree in human services

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Windows OS

Job description

Brief Description

Position Overview: Oversee designated Community Support Programs and departmental policies, procedures, and service standards in conjunction with management.

Essential Duties And Responsibilities

• Develop and maintain Habilitation plans
• Supervise Community Support staff and volunteers by providing employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
• Participate in the hiring process and ensures the orientation of new staff and ongoing training for Community Support Staff is maintained.
• Assist in evaluation of employees' job performance and conformance to regulations and recommend appropriate personnel action.
• Coordinates sufficient staffing levels by maintaining work schedules and approval of time off requests.
• Assures adherence to OPWDD regulations and operating standards and procedures.
• Oversees the daily operation of the programs and general record keeping procedures including program participant records, fire and safety, employee timesheets and financial records.
• Ensure communication to management regarding any problems or issue that arises.
• Prepare required reports for management.
• Ensure follow-through on medical and other relevant appointments attended.
• Develop and maintain a liaison with families and community agencies through open communication and collaboration.
• Promote the individual’s independence by implementing the Individual Program Plan, attending to personal, self-care and other program needs that the individuals cannot independently accomplish and overseeing the safety and well being of the individuals.
• Provide on-call as needed.
• Performs other duties as assigned.

Requirements

Education and Experience Requirements: This person must be a QIDP as they are overseeing plans.

• Bachelor’s Degree in human services field and a minimum of 1-2 years working with the developmentally disabled and supervisory experience in an OPWDD Program.

Qualifications And Knowledge

• Must possess a valid driver’s license and a satisfactory driving record.
• Excellent verbal, written, interpersonal, organization and active listening skills.
• Excellent organizational & time management skills.
• Ability to multi-task in a fast-paced, team-oriented environment. Strong collaboration skills.
• Exceptional problem solving skills, including a proactive approach to problem solving and the ability to make quick and independent decisions in response to changing conditions.
• Proficient with Internet Explorer; Microsoft Excel; Microsoft Outlook; Microsoft Word; and Windows Operating System.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is:

• Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• Occasionally required to reach with hands and arms.
• Fingering is required regularly for typing and the use of hands in a repetitive motion.
• Regularly required to talk and hear with the ability to exchange and receive detailed information
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, ability to adjust focus to perform activities such as preparing and analyzing data, viewing computer screens.
• Required to function around disabled individuals.
• Working conditions of this position do not substantially expose workers to adverse environmental conditions and are typical of an indoor work environment.

Summary

HCA is proud to offer a competitive suite of benefits including but not limited to:

• Medical insurance
• Dental insurance
• Vision insurance
• Generous paid time off including vacation, holiday, personal, and sick time
• Retirement plan with company matching
• Telehealth/concierge medicine
• FSA
• HSA
• Life insurance
• Long-term disability insurance
• Short-term disability insurance
• Critical illness/specified disease insurance
• Accident insurance
• Employee assistance program
• Tuition reimbursement
• Professional development assistance
• Travel reimbursement

Please note: failure to provide responses to prescreening questions or fully complete an application may result in rejected submissions.

HCA is an equal opportunity employer. It is the policy of HCA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, creed, gender, marital status, sexual orientation, national origin or citizenship, age, genetic predisposition or carrier status, gender identity or expression, disability, military or veteran status, sexual or reproductive health decisions, traits historically associated with race, height, weight and/or any other status or characteristic protected by law.