Community Support Team (CST) Professional (4379)

ncgCARE; Franklin (NC); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Flexible scheduling

Health plan coverage

Dental plan

Vision plan

401k/Retirement

Educational assistance

Licensure residency program

Career development

Paid time off

Job summary

ncgCARE is seeking a Qualified Professional in Franklin, NC to deliver individual and group therapy, coordinate client services, and ensure timely documentation. You will manage a caseload, collaborate with care teams, and maintain regulatory compliance in a dynamic community services environment.

The role offers training, growth opportunities, and a supportive leadership team. A Bachelor\'s degree and relevant licensure are required, with possible supervisory responsibilities depending on

Qualifications

• Bachelor degree is required.
• Must be a Qualified Professional with at least 2 years of experience working with the community services or population served.
• Supervisory experience a plus.
• Ability to work in a fast paced and quickly changing environment.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide individual, family, and/or group therapy sessions.
• Maintain accurate and timely clinical documentation.
• Collaborate with care teams as needed.
• Maintain compliance with all clinical and regulatory standards.
• Participate in supervision (if applicable based on licensure level).

Skills

Communication skills

Relationship building

Organizational skills

Client service

Education

Bachelor's degree

Job description

Job Details

Job Location: Franklin, NC 28734Position Type: Full TimeEducation Level: Bachelor's DegreeSalary Range: $22.91 - $29.42 HourlyTravel Percentage: Client Transport

About Us

Appalachian Community Services provides Mental Health, Behavioral Health, Substance Use, and Developmental Disability services to individuals, families, and communities within the seven western counties of North Carolina. We provide a wide range of walk-in, psychiatric, substance abuse, and crisis services to adults and children.

About the Role

Are you a curious person interested in learning new skills? Join our team and help empower our individuals and families to reach their full potential through the many services to meet their individualized needs. We provide all the training and tools you need and we offer a rewarding career path with lots of opportunity for advancement in a dynamic and growing field!

The Qualified Professional will:

• Provide superior customer service and quality home care
• Focus on managing coordination of client services and emergent scheduling issues
• Manage your Client Services Manager caseload while proactively growing it
• Build lasting relationships with clients, referral sources, payors and community organizations
• Develop strong, communicative relationships with the team
• Maintain effective fiscal management of your caseload by monitoring metrics

This description outlines the general scope and level of work for this role. It is not intended to include every duty or responsibility that may be required of employees in this position.

Compensation

Competitive hourly pay aligned with your role, experience, and contribution, with opportunities for growth over time.

• Compensation: $22.91 - $29.42

Placement within the range is based on licensure level, education, and experience.

What You Can Expect

• Consistent referral volume and established patient base
• Administrative and scheduling support
• Flexible scheduling options
• Supportive clinical and operational leadership
• Opportunities to build your preferred clinical focus areas
• Streamlined onboarding and credentialing support

Responsibilities

• Provide individual, family, and/or group therapy sessions
• Maintain accurate and timely clinical documentation
• Collaborate with care teams as needed
• Maintain compliance with all clinical and regulatory standards
• Participate in supervision (if applicable based on licensure level)

Bachelor's DegreeQualifications

• Bachelor degree is required
• Must be a Qualified Professional, with at least 2 years of experience working with the community services or population served.
• Prior supervisory experience a plus
• Demonstrated record of successfully taking on increased responsibility
• Ability to work in a fast paced and quickly changing environment
• Ambition to grow and advance beyond current position
• Excellent communication and interpersonal skills

Position Specific and Education:

• Bachelor’s degree from an accredited university in a field other than human services with 4 years experience working with the MH/SA/DD population to be served; or bachelor’s degree in human services with 2 years experience working with the population served.
• Minimum of four years of working experience in a child mental health setting preferred.
• Experience working with adults with developmental disabilities.
• QP (Qualified Professional) credential is required for this position.
• Must have a valid driver's license with a good driving record.

Why Join Us

We are focused on creating a model where clinicians are supported, not overloaded. You’ll have the flexibility to shape your schedule, the support to maintain a steady caseload, and the opportunity to grow within a stable, mission-driven organization.

Beyond the engaging work, you'll also benefit from our competitive benefits package to support you and your loved ones, provide work/life balance, and invest in your future. The list below is for informational purposes only.

• Consumer-driven health plan coverage provided by Anthem
• Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
• Health Savings Account (HSA) or Flex Spending Account (FSA)
• Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget.
• Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.
• An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for childcare.
• Generous paid time off
• 401k or Roth IRA Retirement Programs administered by Empower
• Financial planning and education services at no cost to you
• Voluntary supplemental benefits (Accident, Critical Illness, Short-Term Disability)
• Educational Assistance (your position, date of hire and years of service determine your eligibility)
• Licensure Residency Program for Full-time Clinical Staff
• Advancement and Career Development Opportunities

Legal Notice:

We are an equal opportunity employer. Employment is at-will and contingent upon successful completion of background checks and credential verification. We participate in E-Verify to confirm employment eligibility in the United States. Reasonable accommodations are available upon request in accordance with the Americans with Disabilities Act (ADA). Must be authorized to work in the United States. Compensation varies based on licensure, experience, and caseload. ncgCARE and all partner affiliates maintain a drug-free workplace.