Community Support Coordinator

Wings Program Inc; North Shore, Barrington (IL, IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Paylocity is seeking a Community Support Coordinator to manage day-to-day coordination of the program in Northshore and Barrington. The role emphasizes trauma-informed practices, confidential participant handling, and mentor support. You will recruit, onboard, and maintain relationships with community mentors and partners.

The position requires experience with trauma-affected populations, training in domestic violence, and the ability to travel between communities as needed.

Qualifications

• Minimum 3 years of experience with survivors of intimate partner violence or trauma-affected populations.
• Associate or bachelor's degree in a related field preferred.
• 40-hour Domestic Violence Training completed within first month; ICDVP credential preferred.
• Bilingual Spanish preferred.
• Ability to travel between Northshore and Barrington locations.

Responsibilities

• Support recruitment, screening, interviewing, onboarding and ongoing support of Community Mentors.
• Coordinate mentor applications, training logistics, resources and routine communication with stakeholders.
• Support program activities, outreach and adherence to policies and trauma-informed practices.
• Conduct participant intakes and screenings; coordinate mentor matches; track relationships in program tools.
• Notify director of concerns affecting safety, mentor support or program needs.
• Provide guidance to mentors and mentees within confidentiality and professional boundaries.
• Maintain program records, mentor files, data entry and timely reporting.
• Participate in meetings, trainings and case consultations.

Skills

Trauma-informed care

Confidentiality

Attention to detail

Communication

Teamwork

Spanish (bilingual)

Education

Associate or Bachelor's degree in related field

Job description

All Jobs > Community Support Coordinator

Full-time

Description

Under the direction of the Director of Community-Based Services, the Community Support Coordinator supports the day-to-day coordination of the Program in Northshore and Barrington communities. This position supports mentor recruitment, participant coordination, documentation, and routine communication while following program guidelines, agency policies, and trauma-informed practices.

Essential Duties and Responsibilities

• Support the recruitment, screening, interviewing, onboarding, and ongoing support of Community Mentors in accordance with established program procedures.
• Help coordinate mentor applications, training logistics, resources, and routine communication with mentors, mentees, staff, and community partners.
• Support program activities, outreach efforts, and implementation of established policies, procedures, and trauma-informed practices.
• Conduct participant intakes and screenings, help coordinate mentor matches, and track mentoring relationships using established program tools.
• Notify the director of concerns or changes that may affect participant safety, mentor support, or program needs.
• Provide routine support and guidance to mentors and mentees within established program guidelines while maintaining confidentiality, safety-focused practices, and professional boundaries.
• Maintain program records, mentor files, documentation, data entry, and reporting information accurately and timely.
• Participate in meetings, trainings, case consultations, and collaborative activities as assigned.

Requirements

• Minimum of three (3) years of experience working with survivors of intimate partner violence, volunteer programs, homelessness services, or other trauma-affected populations required; associate or bachelor’s degree in a related field preferred.
• Completion of 40-Hour Domestic Violence Training required within the first month if not already completed; ICDVP credential preferred.
• Ability to use communication, organization, attention to detail, dependability, teamwork, confidentiality, professional boundaries, and trauma-informed service skills in routine program support required.
• Bilingual (Spanish) preferred.
• Ability to work some evenings and weekends and travel between Northshore and/or Barrington communities/work locations required.
• Lived experience as a survivor of intimate partner violence is required.
• Commitment to diversity, equity, and inclusion.