Community Standards Coordinator

ccmcnet; San Antonio (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision

Wellness program

401k matching

PTO and holidays

Parental leave

Training & education assistance

Employee assistance program

Disability & life insurance

Pet insurance

Supportive team

Job summary

CCMC is a community management company specializing in master-planned communities. The Community Standards Coordinator will provide exceptional customer service for residents, answer calls and emails, and share information on HOA documents and violations.

Key duties include inspecting properties, issuing violations, documenting issues, assisting with Architectural Review, and preparing applications for committee review.

Qualifications

• Experience in property management or HOA environment preferred.
• Strong customer service and communication skills.
• Must pass a background check and pre-employment drug screen.
• CAM license preferred (optional per role)

Responsibilities

• Maintain high level of customer service in resident inquiries and interactions.
• Answer phone calls and emails, provide information on HOA governing documents and violations.
• Conduct community drives and inspect residential properties.
• Issue violations with references to property maintenance and aesthetics.
• Assist homeowners with the Architectural Review process and prepare committee applications.

Skills

Customer service

Communication

MS Office

Driver's license

Flexible schedule

Tools

Outlook

Word

Excel

Job description

Do you thrive in a service-oriented environment where you are part of a collaborative team? Do you want to have a career with a company that values its employees?

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service, and Community.

Residents can enjoy the ultimate blend of rural serenity with an urban lifestyle, including a convenient on-site park and swimming pool. Additional amenities include a large indoor multi-purpose room and fitness center in a community where neighbors become friends. Join our team!

The Community Standards Coordinator will maintain a high degree of customer service in all resident inquiries and interactions; answer phone calls and emails, and provide general information of HOA governing documents and violations.

What you’ll accomplish:

• Conduct community drives and inspections of residential properties.
• Issue violations of the deed restrictions with specific reference to property maintenance and aesthetics.
• Document, photograph and record all violations.
• Assist Homeowners with the Architectural Review process.
• Prepare applications for the committee review.

What we’re looking for:

• Professional and adaptable, demonstrate good time management and organizational skills and have demonstrated an ability to maintain the confidentiality of business matters
• Self-motivated, dependable, organized, and efficient with excellent problem-solving skills
• Computer skills that include a strong working knowledge of MS Office programs such as Outlook, Word and Excel
• Able to communicate effectively orally and in writing, and have high attention to detail
• Have excellent telephone manner, with a commitment to the highest customer service possible
• Must have a valid driver’s license in the state of employment and have reliable means of transportation as a personal vehicle may be required to perform certain responsibilities
• Must be available to work a flexible schedule to meet the needs of the site as determined by the Community Manager, including possible evenings and weekends
• Must pass a pre-employment drug screen and background check
• CAM license preferred (Required in Florida, Georgia and Nevada within six months of hire)

The physical requirements can vary, but generally, they may include:

• Mobility: Ability to walk the grounds long distances in various weather conditions.
• Lifting and Carrying: Occasionally lifting and carrying supplies or equipment up to 25 pounds.
• Extended Sitting or Standing: Capability to sit or stand for extended periods during meetings or events.
• Manual Dexterity: Skills in using technology, including computers and mobile devices.
• Driving: Ability to operate vehicle to perform certain job functions. (Please note: We will request and review an MVR at the time of hire and on a periodic basis thereafter to ensure that employees maintain a satisfactory driving status.)

We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodations during the application process or in performing the job duties as described in the posting, please email [e-mail] so we can review next steps together.

If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver’s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

What we offer:

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance
• Most importantly, a caring team who is dedicated to your success!