Community Standards Coordinator

Capital Consultants Management Corporation; San Antonio (TX); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, vision

Company-matching 401k

Paid time off

Education assistance

Wellness program

Flexible Spending Accounts

Parental leave

Professional development

Job summary

CCMC is seeking a Community Standards Coordinator in San Antonio to support resident relations and enforce HOA guidelines. You will respond to inquiries, manage documentation of violations, and assist with architectural review processes.

The role requires excellent communication, organization, and a flexible schedule. We offer comprehensive benefits including medical, dental, vision, and a 401(k) plan, with opportunities for professional development.

Qualifications

• Experience in customer service or HOA/community management is a plus.
• Strong communication and organizational skills are required.
• Ability to work in a service-oriented environment and maintain confidentiality.

Responsibilities

• Maintain high standards of customer service for resident inquiries.
• Answer phone calls and emails; provide general HOA information and document violations.
• Conduct community drives and inspections of residential properties.
• Issue violations with reference to deed restrictions; document and photograph violations.
• Assist homeowners with Architectural Review processes and prepare committee applications.

Skills

MS Office

Customer service

Time management

Communication skills

Detail oriented

Valid driver’s license

Tools

Outlook

Word

Excel

Job description

Are you committed to creating experiences that connect people? Do you like building community? Do you want to work in an environment where teams are encouraged to collaborate as #oneteam #onedream? As a part of the learning culture at CCMC, you play a vital role in our commitment to excellence, which is strategically woven into the guiding principles. We are passionate about developing our teams, investing in their growth, and building thriving and vibrant communities that residents are proud to call home.

COME WORK WITH US!

WHAT WE OFFER

CCMC is a large-scale community management company with a team dedicated to enhancing the resident experience. We empower our team members for personal and professional success by providing mentoring, development opportunities, and industry certification sponsorships.

Our comprehensive benefits package includes medical, dental, vision, company-matching 401k contributions, paid vacation, paid holidays, professional education assistance, and more!

WE BELIEVE IN YOU!

At CCMC, we embrace a learning culture and understand that to revolutionize the industry; we must continuously sharpen our skills through professional and personal development.

We are proud to offer industry certifications that support large-scale community management. This benefit is available to full-time team members who choose to advance their career path. In addition, we provide monthly educational classes available both in-person and hybrid, along with access to a wide array of courses through our online learning platform. Knowledge is power, and you hold the key to a bright future!

GIVING BACK

The CCMC team is dedicated to improve wellbeing within communities.

HomeWorks is our employee-driven program that partners with charitable organizations across the nation to provide volunteer opportunities to our team. We offer eight hours of paid volunteer time each year to all full-time team members.

Do you thrive in a service-oriented environment where you are part of a collaborative team? Do you want to have a career with a company that values its employees?

We're CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service, and Community.

Residents can enjoy the ultimate blend of rural serenity with an urban lifestyle, including a convenient on-site park and swimming pool. Additional amenities include a large indoor multi-purpose room and fitness center in a community where neighbors become friends. Join our team!

The Community Standards Coordinator will maintain a high degree of customer service in all resident inquiries and interactions; answer phone calls and emails, and provide general information of HOA governing documents and violations.

What you’ll accomplish:

• Conduct community drives and inspections of residential properties.
• Issue violations of the deed restrictions with specific reference to property maintenance and aesthetics.
• Document, photograph and record all violations.
• Assist Homeowners with the Architectural Review process.
• Prepare applications for the committee review.

What we're looking for:

• Professional and adaptable, demonstrate good time management and organizational skills and have demonstrated an ability to maintain the confidentiality of business matters
• Self-motivated, dependable, organized, and efficient with excellent problem-solving skills
• Computer skills that include a strong working knowledge of MS Office programs such as Outlook, Word and Excel
• Able to communicate effectively orally and in writing, and have high attention to detail
• Have excellent telephone manner, with a commitment to the highest customer service possible
• Must have a valid driver's license in the state of employment and have reliable means of transportation as a personal vehicle may be required to perform certain responsibilities
• Must be available to work a flexible schedule to meet the needs of the site as determined by the Community Manager, including possible evenings and weekends
• Must pass a pre-employment drug screen and background check
• CAM license preferred (Required in Florida, Georgia and Nevada within six months of hire)

The physical requirements can vary, but generally, they may include:

• Mobility: Ability to walk the grounds long distances in various weather conditions.
• Lifting and Carrying: Occasionally lifting and carrying supplies or equipment up to 25 pounds.
• Extended Sitting or Standing: Capability to sit or stand for extended periods during meetings or events.
• Manual Dexterity: Skills in using technology, including computers and mobile devices.
• Driving: Ability to operate vehicle to perform certain job functions. (Please note: We will request and review an MVR at the time of hire and on a periodic basis thereafter to ensure that employees maintain a satisfactory driving status.)

We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodations during the application process or in performing the job duties as described in the posting, please email [e-mail] so we can review next steps together.

If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver's license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

What we offer:

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance
• Most importantly, a caring team who is dedicated to your success!

This machine-readable files link is made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The MRFs are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.