Community Standards Coordinator

ccmcnet; Prosper (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision

Wellness program

Company 401k matching

Paid time off

Parental leave

Training & educational support

Employee Assistance Program

Disability insurance

Pet insurance

Job summary

CCMC is seeking a Community Standards Coordinator to provide exceptional service to residents and manage HOA standards enforcement. You will handle inquiries by phone and email, explain governing documents, and guide homeowners through architectural reviews.

The role includes site inspections, violation documentation, and preparing applications for committee review. Preferred CAM license and a valid Texas driver’s license with reliable transportation.

Qualifications

• Professional and adaptable with strong time management and organizational skills.
• Excellent written and verbal communication with high attention to detail.
• Commitment to superior customer service and confidentiality.
• Must have valid driver’s license and reliable transportation.

Responsibilities

• Maintain high level of customer service in all resident inquiries.
• Answer phone calls and emails and provide information on HOA governing documents.
• Conduct property inspections and document violations with photos.
• Assist homeowners with Architectural Review process and committee applications.
• Prepare and file applications for committee review.

Skills

Communication skills

Customer service

Time management

Organizational skills

Phone manners

MS Office proficiency

Education

CAM license (preferred)

Tools

Outlook

Word

Excel

Job description

Do you thrive in a service-oriented environment where you are part of a collaborative team? Do you want to have a career with a company that values its employees?

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

About the Community:

This master planned community is currently under development and features a nature-inspired lifestyle theme designed to encourage residents to connect with the world around them. Every homesite in the community will be situated within a five-minute walk of a greenway or park. Much of the property will be preserved for open spaces and parks. Lakes with fishing piers connected by miles of hike-and-bike trails are central to the community’s plans, along with restorative landscapes that conserve and enhance the native plant species, conserve water resources and enrich wildlife. The community’s first major amenity area will feature a lazy river and pool complex, a lake with fishing piers, numerous indoor and outdoor social gathering areas, a unique creative play structure, and a fitness center.

The Community Standards Coordinator will maintain a high degree of customer service in all resident inquiries and interactions; answer phone calls and emails, and provide general information of HOA governing documents and violations.

What you’ll accomplish:

• Conduct community drives and inspections of residential properties.
• Issue violations of the deed restrictions with specific reference to property maintenance and aesthetics.
• Document, photograph and record all violations.
• Assist Homeowners with the Architectural Review process.
• Prepare applications for the committee review.

What we’re looking for:

• Professional and adaptable, demonstrate good time management and organizational skills and have demonstrated an ability to maintain the confidentiality of business matters
• Self-motivated, dependable, organized, and efficient with excellent problem-solving skills
• Computer skills that include a strong working knowledge of MS Office programs such as Outlook, Word and Excel
• Able to communicate effectively orally and in writing, and have high attention to detail
• Have excellent telephone manner, with a commitment to the highest customer service possible
• Must have a valid driver’s license in the state of employment and have reliable means of transportation as a personal vehicle may be required to perform certain responsibilities
• Must be available to work a flexible schedule to meet the needs of the site as determined by the Community Manager, including possible evenings and weekends
• Must pass a pre-employment drug screen and background check
• CAM license preferred (Required in Florida, Georgia and Nevada within six months of hire)

The physical requirements can vary, but generally, they may include:

• Mobility: Ability to walk the grounds long distances in various weather conditions.
• Lifting and Carrying: Occasionally lifting and carrying supplies or equipment up to 25 pounds.
• Extended Sitting or Standing: Capability to sit or stand for extended periods during meetings or events.
• Manual Dexterity: Skills in using technology, including computers and mobile devices.
• Driving: Ability to operate vehicle to perform certain job functions. (Please note: We will request and review an MVR at the time of hire and on a periodic basis thereafter to ensure that employees maintain a satisfactory driving status.)

We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodations during the application process or in performing the job duties as described in the posting, please email [e-mail] so we can review next steps together.

If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver’s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

What we offer:

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance
• Most importantly, a caring team who is dedicated to your success!