Community Standards Coordinator

ccmcnet; Keller (TX); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical benefits (health)

Dental & Vision

401k matching

Paid time off

Parental leave

Training & education assistance

Employee Assistance Program

Job summary

CCMC is seeking a Community Standards Coordinator for our Keller, TX community. You will maintain high levels of customer service, respond to residents, answer inquiries, and provide information on HOA governing documents and violations.

You’ll conduct property drives, issue violations, document violations with photos, assist with Architectural Review, and prepare applications for committee review. A strong focus on confidentiality, organization, and problem solving is essential.

Qualifications

• Professional and adaptable with strong time management and organizational skills.
• Able to maintain confidentiality of business matters.
• Excellent problem-solving and communication skills.
• Strong telephone manner and customer service orientation.
• Valid driver’s license and reliable transportation.

Responsibilities

• Conduct community drives and inspections of residential properties.
• Issue violations of deed restrictions with reference to property maintenance and aesthetics.
• Document, photograph and record all violations.
• Assist Homeowners with the Architectural Review process.
• Prepare applications for the committee review.

Skills

Customer service

Communication

Attention to detail

Time management

Problem solving

Tools

MS Office

Job description

About the Community:

This vibrant, family-friendly master-planned community, consisting of more than 4,600 homes, features scenic trails, swimming pools, peaceful greenbelts, and a welcoming community center. Conveniently located near shopping, dining, and entertainment, the community offers residents a comfortable lifestyle, abundant outdoor recreation, and a strong sense of connection.

The Community Standards Coordinator will maintain a high degree of customer service in all resident inquiries and interactions; answer phone calls and emails, and provide general information of HOA governing documents and violations.

What you’ll accomplish:

• Conduct community drives and inspections of residential properties.
• Issue violations of the deed restrictions with specific reference to property maintenance and aesthetics.
• Document, photograph and record all violations.
• Assist Homeowners with the Architectural Review process.
• Prepare applications for the committee review.

What we’re looking for:

• Professional and adaptable, demonstrate good time management and organizational skills and have demonstrated an ability to maintain the confidentiality of business matters
• Self-motivated, dependable, organized, and efficient with excellent problem-solving skills
• Computer skills that include a strong working knowledge of MS Office programs such as Outlook, Word and Excel
• Able to communicate effectively orally and in writing, and have high attention to detail
• Have excellent telephone manner, with a commitment to the highest customer service possible
• Must have a valid driver’s license in the state of employment and have reliable means of transportation as a personal vehicle may be required to perform certain responsibilities
• Must be available to work a flexible schedule to meet the needs of the site as determined by the Community Manager, including possible evenings and weekends
• Must pass a pre-employment drug screen and background check
• CAM license preferred (Required in Florida, Georgia and Nevada within six months of hire)

The physical requirements can vary, but generally, they may include:

• Mobility: Ability to walk the grounds long distances in various weather conditions.
• Lifting and Carrying: Occasionally lifting and carrying supplies or equipment up to 25 pounds.
• Extended Sitting or Standing: Capability to sit or stand for extended periods during meetings or events.
• Manual Dexterity: Skills in using technology, including computers and mobile devices.
• Driving: Ability to operate vehicle to perform certain job functions. (Please note: We will request and review an MVR at the time of hire and on a periodic basis thereafter to ensure that employees maintain a satisfactory driving status.)

We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodations during the application process or in performing the job duties as described in the posting, please email [e-mail] so we can review next steps together.

If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver’s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

What we offer:

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance
• Most importantly, a caring team who is dedicated to your success!